Watch TCM not working...again.
Well I am having the same problem since last week. When I try to watch a movie on watch tcm I get the message authorization for this content has failed. Anyone out there figured it out???
Forum Discussion
22 Replies
oK. I JUST solved the problem of getting the error message when trying to play movies on watch tcm. I was getting the error message authorization for this content has failed. Went to left of screen at the bottom where it says sign out. It took me to th activate screen with a code which I used at the tcm activate website. I then tried to play movies and was successful. Hopefully it continues to work!!
Yes! Signing out then back in worked! Thanks!
Hi AeroEngineer,
Thanks for the first post in the Roku Community!
We appreciate you for letting us know that the issue was resolved, and we express our gratitude for the effort you put into performing the troubleshooting steps you have taken to try to resolve the issue.
Please let us know if there are other related issues that we can further take a look at.
All the best,
Chel
Followed your steps, but was unsuccessful.
Hi, okayo!
Thanks for your first post in the Roku Community!
We apologize for the inconvenience caused by the issue you're having with the TCM channel. We are more than happy to assist you further in resolving this issue. Thank you for updating us with all the steps you have taken so far. To better assess this issue, could you please let us know if you encounter any error messages when you try to access TCM? If yes, kindly send us a photo of the error message so that we can provide you with the right steps.
In the meantime, you can try to Uninstall the app.>>Restart Device>>Re-install the app. For detailed instructions, you can refer to this support page: How to resolve a channel playback issue.
Let us know if this step will help.
All the best,
Elmer
I have this happen frequently enough with my Watch TCM account that I have placed a permanent shortcut to the Watch TCM activation page on the home page of both my phone and my tablet.
Hi Norabatty23,
Welcome to the Roku Community!
Thanks for sharing your problem with the channel. Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
- Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.
Please keep us posted on how it goes.
All the best,
Chel
Same problem. Above did not achieve success. It may have something to do with the provider. In my case the default provider is ATT Uverse, yet while ATT provides the internet connection, I stream on ROKU and view TCM on Hulu. These options were never offered to me in the verification process. It may make a difference.
That worked for me. Just restarting did not.
Once Hulu appeared in the list for provider, it worked for me.
Tried everything still not working
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
This is the second Friday in a row that this has happened to me.. after a long tough work week all I want to do is watch TV I don't want to have to mess with this at 10:30 at night
Hi Suzie93,
Thank you for posting here in the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the TCM channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.
Let us know how it works, and we will continue to assist you further.
Best regards, John
Sometimes it's because you have to reauthenticate which the only way to do that manually is by signing out of the app and then signing back in. Sometimes it works if you just exit out of TCM click on another streaming app and then click back into TCM and the movie played, that happened to me the other day I don't get it but it's quirky
We have tried everything above NOTHING WORKS. The TCM app is the only one of all our apps that does not function. No ROKU technical support number, nothing. What a disappointment this company is!! Deano
dherbert53, have you tried contacting TCM or the provider that gives you access to Watch TCM as mentioned above? Roku is not the provider, by the way. Even if you could get technical support from Roku, they wouldn't be able to help you.
