Same playback error with firestick 4k purchased in 2021. Roku 1.0.70. Updated, uninstallex, reinstalled with no change. Live television works but all other programming on the app reads playback error. Unfortunately we were unable to play this content. Please try again later.
That's it. Can't attach screenshot but same complaint as all the others.
Hi Community users,
Thank you for posting here at the Roku Community!
We want to gather more information about the issue you're running into. Can you please give us more details regarding the issue you're having so we can further assist you:
Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We are looking forward to your response.
Thanks,
Anjelie
Hello I have a new firestick and started having the same problem with playback issues with all shows and I am using expressvpn
Since I posted my answer, mines stopped working with ipvanish for several US cities.
I only want to watch rich eisen but can't.
Roku channel app version 1, on firestick 4k ive got .
Would anyone know if a roku stick would work for my needs ?
Hi
I've had mayhem trying to fix this too.
I only watch rich eisen show and it suddenly stopped playing, with the playback error. I'm in UK.
Found a solution.. Set vpn for a new york server, and it plays OK now for me.
I was using Atlanta vpn for ages and it stopped working about 2 weeks ago.
Hope it helps
Hi Bertrand00,
Thanks for keeping us posted.
Please be aware that there is an outage going on in The Roku Channel and rest assured that our team is currently working on it to fix the issue as soon as possible as we are committed to reaching your satisfaction. Once more information is available, we will make sure to update the Community.
We apologize for the inconvenience this may have caused you. In the meantime, your patience and understanding are very much appreciated.
All the best,
Carly
the "outage" business on the roku channel, for the issue described in this thread, is completely bogus and unrelated to the issue
Hi
Thanks for taking the time to reply. That's good news , at least its recognised as a fault somewhere.
Hi Carly,
Further to my earlier messages, its been working for around 2 weeks, thanks.
Its gone again though, stopped yesterday. Any option i choose to watch, it shows the same on screen message as before and fails to play.
Is it necessary to use a VPN? Maybe someone at ROKU meddled with hardware or software and now the infrastructure is looking for more specific information about the user and the vpn is triggering it to shut you down
try without being hooked up via a VPN and see what happens
I had the same issues. I am using Private Internet Access on my Firestick. If you turn off the VPN for the Roku Channel it will work.
Hi,
The problem i have is if I don't use ipvanish and set it to an American location, roku won't get past the welcome page.
So I close the app, delete cache, set ipvanish to new york or atlanta and rich eisen plays. But doesn't play again now, after 2 good weeks.
The live shows played but the backlog / historical shows wouldn't play at all.
I have roku app 1.0 on the firestick.
Same as others won't play any channel for months now. changing locations on Surfshark Vpn. Uninstaller it reinstalled. Same problem.
App version 1.0.70
To save me living in any hope, is roku channel and/or rich eisen show blocked or available in Britain anyway? I am using a vpn after all.
Or could be an app issue.
Or an ipvanish issue. vpn's tend to work differently depending on the app being used.
I have a brand new firestick. I down loaded the Roku Channel and I have never been able to watch anything on it due to the playback error. Every show I try to watch displays this error. How do I fix this? Or is this just a bad app and everyone should be made aware of this issue?
If you're based in the UK like me, I tried every vpn connection available until giving up.
I then found a travel vpn box, the GL.iNet mango I got, and roku live channels work but the series and box sets stuff doesn't. But I got what I need so I'm not bothered
Set my vpn to usa as usual but I connect to the mango wifi, which is plugged in to my BT fibre router . Getting surfshark on the mango was a 'mare for me and I got it working by luck in the end.
If the firestick roku app doesn't work at all...
Search for 'roku firestick apk' and sideload that version to the stick using 'easy fire tools' and your phone.
I am in the United States. It plays on my phone but not on my television.
