Forum Discussion

Chrissic21's avatar
Chrissic21
Newbie
2 years ago

The Roku Channel (on firestick) playback errors

Same playback error with firestick 4k purchased in 2021. Roku 1.0.70. Updated, uninstallex, reinstalled with no change. Live television works but all other programming on the app reads playback error...
RokuAnjelie's avatar
RokuAnjelie
Community Moderator
2 years ago

Hi Community users,
Thank you for posting here at the Roku Community!
We want to gather more information about the issue you're running into. Can you please give us more details regarding the issue you're having so we can further assist you:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • steps to reproduce the issue you are seeing
  • when did you start seeing this issue occur

Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We are looking forward to your response.
Thanks,
Anjelie

Homechef1970's avatar
Homechef1970
Newbie
2 years ago

Hello I have a new firestick and started having the same problem with playback issues with all shows and I am using expressvpn

  • Bertrand00's avatar
    Bertrand00
    Binge Watcher
    2 years ago

    Since I posted my answer, mines stopped working with ipvanish for several US cities.  

    I only want to watch rich eisen but can't.

    Roku channel app version 1, on firestick 4k ive got .

    Would anyone know if a roku stick would work for my needs ? 

     

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Homechef1970 Bertrand00,

    Greetings from the Roku Community!

    We understand that you're seeing a playback error when trying to access the channel on your devices.

    To better understand, could you tell us when you started seeing the issue occur? In addressing the case, what troubleshooting steps have you taken so far?

    Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps.

    Warm regards,

    Rey

    • Bertrand00's avatar
      Bertrand00
      Binge Watcher
      2 years ago

      Hi

      I get this message on the screen on my firestick and my phone. Image attached

      I've been watching the rich eisen show on Channel 210 with ipvanish set for Atlanta, only since October 2022. I'm in the UK. 

      The past month I've had to change the vpn to new york (I eventually found out) after clearing cache, uninstaling and trying all sorts of fixes. 

      But the new york vpn lasted 3 days or so and now I cant get past the error screen, attached. 

       

      Thats from my phone, but its the same screen on the roku channel 

       

    • PTmom's avatar
      PTmom
      Newbie
      2 years ago

      Brand new 4K Fire stick Max. Express VPN in the US. 

      Downloaded app from Amazon. Cannot play ANYTHING! 

      PROBLEM: Playback error

      Have no issues with any other apps.

      I've cleared data, cleared cache, force stop, uninstall, tried again - same error message. 

      Can you please advise so we can watch this app on our brand new fire stick? 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi PTmom,

        We want to thank you for reaching out to us regarding this issue and for your first post in the Roku Community.

        Have you tried connecting your device to a different network or without using a VPN to see if there are any differences? You might also try connecting it to a mobile hotspot and observing whether or not the problem continues to manifest itself after doing so.

        Please keep us posted!

        Thanks,

        Rey