The Fox News app freezes and won't load past 13%
I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
Forum Discussion
75 Replies
Here is something I just tried. On the Fox news app, scroll down to system settings. Uncheck AUTOPLAY. No more spinning wheel at 13% ! Mine has been fine for an hour now. The Roku Fox news app has become unusable lately , hope this is a permanent fix.
I can only get to settings when the app freezes now bc they have removed it from my home page. It just frozen and I went to settings and turned off auto-play. Fingers crossed. It's been working better the past few days...when it freezes it seems to unfreeze itself somehow. I've been sick, so I haven't been vocal. Lol.
Anyone have suggestions for me when I get rid of Roku? Fox is the #1 priority.
Get rid of Roku: Why do you want to do that? The Fox News issue is a problem from Fox's own developers, not Roku. Roku is just a platform, and the channels Roku hosts are mainly created and maintained by the individual companies. If you're running some really old Roku, or a Roku TV that's gotten sluggish, just take advantage of Black Friday to buy a newer Roku with more horsepower. If you've got an old TV, the USB ports on it might not have enough juice to power the newer Rokus with larger processors and that is simply solved by using the AC adapter that ships with it.
OK..thanks.
My Autoplay was "Off"...I turned to "ON"...we'll see if this helps.
OK...FoxNews App worked all afternoon with no buffering. Fingers crossed that this was a permanent fix.
Roku itself is free to use. As far as I know, the Fox News app is a TV Everywhere app that requires a cable/satellite/Live Streaming TV subscription where it is part of your channel package. Roku is not involved in that.
Does this also affect Fox Nation? And even so, Roku is just a middleman, like Amazon, Apple, Google, who take their cut and pass it on to the service.
Have you seen other posts from people saying that they never have issues when streaming from a Roku TV? It is only only a Roku stick or device? So, if it's a Fox news app issue, why wouldn't it happen on all TVs? Also, if the code wasn't written correctly for Roku, why wouldn't the app just not work at all or wouldn't there be errors daily? This happens in a pattern. Explain that please.
Hi Community Users.
Thanks for reporting this issue here in the Roku Community!
We understand that you are experiencing an issue while streaming Fox News Channel on your Roku device. We would like to investigate this further.
Before we proceed, we need additional information about your concern. Could you please provide the following details?
- Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
- A photo or short video of the incident.
We are eager to get you all back on streaming and providing these details above will be a crucial step in this thorough investigation.
We are waiting for your prompt response.
All the best,
EmmanTell your people to stop with the BS nonsense please. This has gone on too long. Maybe something Trump will look into. 🤔
Mason ... I agree with you... this is a note to Roku...
We expect you, the company of Roku, to resolve this issue for your members. We don't care if it's the company with the app. We pay you excellent money to stream the stations we want. If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on.
Quit passing the ball. You all know that Fox News won't contact anybody just like you guys won't. This is probably the last Roku of anything I'll ever buy. Your support system sucks and this answer sucks too.
So sick of companies pass the buck and blaming someone else. Get with it, get with them and fix this issue. It's been going on for years!
So disappointed in your company.
Michelle B
Your Link to Fox Help does not work.
We expect you, the company of Roku, to resolve this issue for your members. We don't care if it's the company with the app. We pay you excellent money to stream the stations we want. If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on.
Quit passing the ball. You all know that Fox News won't contact anybody just like you guys won't. This is probably the last Roku of anything I'll ever buy. Your support system sucks and this answer sucks too.
So sick of companies pass the buck and blaming someone else. Get with it, get with them and fix this issue. It's been going on for years!
So disappointed in your company.
Michelle B
Did you get a fix? I am having the same issue.....
ROKU has a 'BIAS' against Fox News! The streaming APP works fine for short periods then constantly hangs.
ROKU stated they fixed the problem last month...looks like they unfixed it prior to the election.
Sounds like the FEMA issue...if you see a TRUMP sign don't give them any assistance!
And if you had fully read those threads, you would know Roku is not responsible for bugs in 3rd party apps. Fox News wrote it and runs the servers. It's up to them to fix it.
We expect you, the company of Roku, to resolve this issue for your members. We don't care if it's the company with the app. We pay you excellent money to stream the stations we want. If they don't work, you, your company, Roku, should contact the company in question and get with their development dept. and figure out what the heck is going on.
Quit passing the ball. You all know that Fox News won't contact anybody just like you guys won't. This is probably the last Roku of anything I'll ever buy. Your support system sucks and this answer sucks too.
So sick of companies pass the buck and blaming someone else. Get with it, get with them and fix this issue. It's been going on for years!
So disappointed in your company.
Michelle B
Thanks for the info and I will try to contact Fox directly but Roku would probably have a better chance of getting their attention than I would. They are an app based company. Not responsible = passing the buck.
Fox News app doesn’t freeze on any other platform. I cannot help but think it is because ROLU doesn’t support conservative news media. Fix it You are potentially alienating more than half of Americans who are conservative
The only apps that regularly freeze on my ROKU TV are Fox News and Fox Business. I have deleted the apps, cleared the cache, performed a system restart, performed an aancient Mayan ritual, got the Tibetan monks to bless my TV, and offered a burnt offering to the one true God. Nothing seems to solve this issue on my end. Therefore, it must be on ROKU’s end.Fix it. I am very frustrated.
Unfortunately, the app developer (Fox News) is responsible for the maintenance and fixes to their channel/app.
The Fox News app has always had issues on Roku. It works for awhile and then with each new Roku OS update it just breaks until the Fox developers address the needed fixes.
I understand your frustration, especially when paying for something that doesn't work, but not a conspiracy, just some malformed coding issues.
Instead of placing the blame only on FOX News, how about ROKU actually WORK with the Fox News developers in coming up with a solution once and for all to solve this issue. Obviously, there is a disconnect between the ROKU OS and the Fox News app, and it seems that this disconnect happens every time there is a ROKU OS upgrade, as you state. Perhaps it would be beneficial to publish to the app developers (including FOX News) what exactly was upgraded in the OS.
Regarding your ROKU OS upgrade: is there proper testing being done on the new versions? Are APP developers, like Fox News, given sufficient time to test and verify that their app works in the new ROKU OS? I am going to assume that the answer to those questions are no: No, the new OS is not properly vetted, and no, application developers are not given sufficient time to test and verify that their apps work properly in the new OS.
Stating "It is not my problem" (especially to the end user / customer) is NOT an effective way to work towards a solution. Deflection should never be used to dispel a known issue with a large impact. The solution is simple: work with the FOX News app developers in coming up with a permanent fix for this ongoing problem.
I work in IT. If my answer was "It is not my problem" when there is a major incident, and I was unwilling to help solve the issue, I would have been fired from my place of employment long, long ago.
Fix this problem.
11/14/2024 My mother reports this same issue has been happening all the time when she streams Fox News on the Roku. The channel fails to load from within the Spectrum app. And it also fails to load from the freestanding Roku app, as well. This happens on 2 different TVs, she says. One has a 4k Roku Express and the other has a 4K Roku Stick. Both Roku players aren't over 2 years old. The only difference is the channel / app locks up with a spinning pinwheel at 26% instead of 13%. I find it interesting that 26 is exactly double 13. Surely there is a conspiracy afoot here. 🤣 LOL! I trust 26% instead of 13% this indicates Fox programmers are making some slow progress fixing their strange issue. Fox News is a real crock, so I could not care less whether or not runs. But she needs her daily infusion of bull excrement and conspiracy theories and Republican worship. 🙄
Last month this APP only on ROKU would freeze after a few minutes. Every time I restated it and rebooted ROKU, THE SAME freeze happens. My smart TV Fox News APP runs fine and never have an issue. Only my two ROKU devices the FOX NEWS APP freezes!! This is not a FOX NEWS ISSUE. THIS IS A ROKU ISSUE. It gets fixed when enough people complain. It stays good for 4-5 weeks then starts freezing again. FIX THIS ISSUE.
We need to start a CLASS ACTION SUIT! I will never buy another ROKU device again
Yup definitely happening again - Fox News channel hangs- restart the app, runs for a while and hangs again
- I'm getting ready to dump them if they don't fix it. They have one more shot to fix this. I removed the app to try and fix it and now I can't even get Fox news app on my home screen. This isn’t a Fox news app issue, this is definitely a Roku issue. I notice not as many people are complaining, I have a feeling they've already lost a lot of customers.
Yup definitely happening again - Fox News channel hangs- restart the app, runs for a while and hangs again
