Roku Channel Won't Play Anything At All

Thank you for those suggestions. But I had already tried all of those except for clearing the cache. When I go into settings I see no option to clear the cache or delete temporary files. I also checked the placement of the WiFi receiver to make sure it was not close to ports/cables/other devices and it is not. In fact, nothing has changed since I set up Roku a couple of weeks ago and it worked fine until yesterday. 

I have even reset the device, starting over with re-entering my network password and resetting the channels, etc. but nothing has changed. No Roku channel or program will play while everything else is working. But I happen to want to watch what's on Roku. I'm a new user and this is pretty disappointing. 

How do I contact support? I am not seeing an option for that either. I find a support page but only links to the community or to FAQs, etc. - no contact info. 

Thank you.

Danny, My tv has no way to clear cache but I’ve done everything else suggested by you and anyone else, including long calls with tech support with no change. The problem is somewhere in Roku’s or an internet providers system as I see it. I don’t believe it has anything to do with my equipment or doubtful anyone else’s! Get your engineers/tech people to fix your problem!!!

LCT Good luck with getting a solution. My Roku stopped working close to 2 1/2 months ago - same situation as yours. I tried all the suggested fixes, provided Roku with all the info they asked for, never heard anything about what, if anything, was being done, just generic "thank you for your patience" posts to this thread. Then suddenly yesterday it was working and is still working today. Never heard any explanation of the problem. I see that you did get a direct response right away so maybe that's a good sign. Maybe they have finally correctly diagnosed the problem, and maybe you'll get yours back quickly. I hope those of us who do finally have access to Roku again will be able to count on it continuing to work. Good luck! 

Hi LCT,

Thanks for following up on this issue.

We understand you are having difficulties accessing The Roku Channel. 

We're sorry to hear that you're having this experience and we appreciate you for letting us know the troubleshooting steps you've done so far. Just to verify, where are you currently located?

We look forward to hearing from you and assisting you in order to resolve this issue. Thank you!


Best regards,
Mary

Ummm, it's the Roku channel on the Roku device. There is no removing it. It did have an "check for update" option. I selected that. Got a message that Roku channel was updated. Still nothing will play. Restarted system. Still nothing on Roku channel will play. I am even paying for Starz and Discovery+ on Roku and they won't play either.

Also, just did a factory reset. Still nothing on Roku channel will play.

Tried this.

Didn't make any difference 

I'm having the same problem. 

I click on channel and it flashes then goes back to home screen

Having the same issue. 

I have a few questions to better understand the behavior you are seeing:

1. When did this issue first start occurring? 
Had been anxiously awaiting Weird on The Roku Channel. Tried it tonight and the issue occurred immediately. Then tried selecting programs on the channel at random, same results. Have not been able to successfully watch anything on The Roku Channel.

2. Do you observe this behavior while using any other channel(s) on your device? 
No.

3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
Yes. It makes no difference.

4. What Roku model device are you using?
TCL 55S405, software version 11.5.0, build 4235-30

5. What are the steps to reproduce the issue you are seeing?
Select The Roku Channel from the main menu, press OK, select ANY program/movie on The Roku Channel menu, press OK, select Play, press OK. Immediately returns to The Roku Channel main menu.

AnnoyedAgain

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.

Thanks,
Danny

Well run me over and call me stinky! It works. Thank you so much 

Holybatarang

Thanks for the post and providing us with your device information.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

Gayewithane, it's not "cancel channel", it's "Remove channel" and you do it from the Roku Home Screen, not from within "The Roku Channel" app.

cappuccino

Thanks for the post.

When removing a channel, are you making sure to restart the Roku device before adding it back again, specifically in that order?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

Hey Dodobird4

Thanks for reaching out.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.

All the best,
Kariza

That is the problem I'm having. It just keeps going back to the episode screen. I have not had anything indicating expired or unavailable. It comes up as if everything is normal but won't load. And it is not an issue with my server. Roku channels worked fine for a couple of weeks then this problem started that has now gone on for almost two months. There have been no changes with my server or connection. And with the number of people having the problem, we can't all have the same server, or even the same few servers. None of the resets or fixes suggested have made a difference. And I sent the info requested by Roku long ago but that has been ignored. The problem keeps pointing back to Roku but no help from them so far. Isn't it about time, Roku???