Forum Discussion

ThomasA77's avatar
ThomasA77
Reel Rookie
2 years ago
Solved

paramount+ cant get off "the get started screen"

hi i just got my subscription paid and now i can't seem to get past the get started screen. i have signed in only choices I have is "get started," "sign out," and "watch free episodes" can anyone please help me thanks

app availability
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  • RokuERey's avatar
    RokuERey
    2 years ago

    ThomasA77,

    Thanks for getting back to us!

    If the troubleshooting steps provided by our Support page here do not work, we'll need a backup from the channel team. We suggest reporting this case to them for further assistance. The channel team handles and manages most of the channels on Roku directly.

    You can contact them here: Contact Us

    Please keep us posted on how things going and if they're able to resolve this.

    Thanks,
    Rey

7 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Have  you tried signing out, then signing back in with the credentials you established for your subscription?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        And you're sure you are logging in with the credentials you established with Paramount+, not the ones for your Roku account (if they aren't the same)?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi ThomasA77,

    Thanks for reaching us here in the Roku Community!

    We appreciate your assistance makaiguy about this. Hi Thomas, if you still need a hand please report back here and we'll move forward.

    Thanks,
    Rey 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        ThomasA77,

        Thanks for getting back to us!

        If the troubleshooting steps provided by our Support page here do not work, we'll need a backup from the channel team. We suggest reporting this case to them for further assistance. The channel team handles and manages most of the channels on Roku directly.

        You can contact them here: Contact Us

        Please keep us posted on how things going and if they're able to resolve this.

        Thanks,
        Rey