Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
This has been happening for too long. I have two Roku tvs and it’s happens on them both no matter what I try. Actually all the streaming channel options on my Roku have all gotten so glitchy and laggy that I use my Xbox to watch everything at this point. Netflix is the absolute worst about it, though. I can’t get through 5 minutes of a show before it crashes. And sometimes it crashes while im just searching for something. The Netflix Roku app is pretty much completely unusable.
I’ve made a new Roku account, factory reset, cleared cache, system restarted, deleted Netflix and reinstalled and absolutely nothing has worked. It’s ridiculous that it’s been a problem for so long with so many complaints and they’ve done absolutely nothing to fix it.I’ve been having the same issues forever. I am using a Roku soundbar. Only Netflix freezes (but on rare occasion prime video as well) it freezes so bad I have to manually remove power. For YEARS you’ve given the same canned reply and not once helped anyone fix this issue with YOUR product.
I've removed the app, cleared the cache, restarted and reinstalled to no avail. It is time to file with the FCC for a faulty device with refusal of support.
I will be replacing my surround sound and throwing the Roku in the garbage. Complaints will be filed with the BBB and FCC. Time to move to fire stick people! $&@% this scam of a company.
Roku is so terrible - and the same unserious replies to everyone experiencing problems with no actual updates on the supposed "investigation" is incredibly insulting to your customers. Stunning levels of dishonesty.
It's also hilarious that I keep seeing ads for "Introducing Roku Pro Series TVs" - you seriously think I am going to buy more **bleep** products from your **bleep** company? Get bent.
Same issue here in June of 2024. Problem will persist for weeks and then go away for days before returning intermittently. No other apps behave this way, no other smart TV brands in our home do this.
I'll get about ten minutes into whatever I'm watching, the stream will freeze for a second, and the TV reverts back to home screen.
I have tried all suggested fixes, including app removal, clear cache, reset, even factory reset. All suggestions from Roku so far have not worked.
I have been fighting this exact same issue for several years and am extremely frustrated with Netflix.
Yes, I did that as well.
Don’t bother, just get a new TV avoid Hisense Roku. I have 3 TVs two of which are LG brand not one time did Netflix crash, but Hisense crashes all the time. I’m done with this cheap brand.
Except mine is a Sharp...
I dont know if i found the solution? But i have a Roku tv 43”. Read on Reddit to update your phone app Example: iOS or android remote phone app for Roku. I didnt have that so I just downloaded the remote Roku app, messed around with the app for a little bit. And clicked on Netflix app and it worked, smoothly. I hope this helps anyone else. Or it could be a temporary fix. ❤️
Exactly my problem, what's the cure? Either Netflix or Roku has to go.
With so many people having this problem, what is Roku doing??? I'm about done with these clowns.
Hi, thissux77
Thank you for your post in the Roku Community.
We appreciate you bringing the Netflix issue to our attention, and we are here to help. Troubleshooting is a standard procedure for resolving app-related issues. We recommend following the steps below:
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the troubleshooting steps, we kindly ask that you provide the details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
We hope to hear back from you with updates on what you find out.
Best wishes,
Kash
A warm welcome here in the Roku Community, ikamlapurkar!
It is highly appreciated that you have reached out to us for support and we sincerely regret to hear about the inconvenience and trouble this may have caused.
Before we proceed, are there any error messages prompted when trying to access the Netflix app? Also, do you have an active subscription to the app? If so, is it directly from the app or under Roku?
In the meantime, kindly try to troubleshoot the app by following the steps below:
- Remove app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the app: navigate to your Home, scroll and select Store, look for the app, then press Add channel
You can also try to update the app by highlighting it and pressing the star* button on your remote.
Let us know how it goes and we'll continue assisting you from there. Hope this helps!
Happy Streaming,
CarlyI have deleted app and reinstalled and it still crashes. I am beyond frustrated over this.
Yep, I did that as well.
There are no error messages. It just crashes.
Just like the others stated, this is a debilitating issue. I've actually taken to streaming through the app on my android to a chromecast plugged in HDMi port. What does the app do? Freezes completely, freezes image while audio plays, refuse to load.... SOME of the problems
Agree, just trying to watch something this afternoon on Netflix and it’s crashed 3X. And same as my brother, Netflix and Roku crashes. Definitely makes me not want to buy Roku in future and will be purchasing a fire stick instead as beyond frustrated as by now this issue should be fixed. It’s not the users it’s something to do with Roku and Netflix and don’t seem to be trying to fix on their end even with all the comments.
Agree. I've been experiencing this for a couple years. No resolution and we're tired of getting numerous emails about it week after week with no action. Going to look at a different TV or something. This is ridiculous.
Hi Community users,
Thank you for posting here in the Roku Community!
We understand you are also having issues streaming Netflix on your Roku device, and we appreciate your posting about this. We would be delighted to help you further. Kindly follow the troubleshooting steps listed in this support article on how to resolve a channel playback issue to see if it fixes the issue.
If the issue persists, please provide us with additional information so we can escalate it to the appropriate Roku team.- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- What is the version or build of your Netflix channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
- Troubleshooting steps you have taken to try resolving the issue.
We are eager to hear from you and investigate this matter further. Thank you!
Kind regards, Eunice
Pressing the home and then back button 5 times does nothing on my Roku stick.
Netflix crashes and needs to be fixed.
Hey Tarheel5023,
Hello and welcome to the Roku Community!
We have noticed that you are experiencing an issue with the Netflix channel playback and we appreciate you sharing the details with us.
I will update the ticket with this information. Although we do not have any new updates at this time, please be assured that our team is currently investigating the issue.
Thank you for your patience and understanding.
Best regards,
ReyI've been having the same problem for 6 months. I've tried every suggestion here multiple times and nothing works. ROKU keeps saying they are investigating the problem and will provide updates - were these statements simply a bunch of lies?! Roku, what have you learned and what have you done to resolve the issue? I'm about to scrap all 3 of my Roku TVs (I also previously owned 2 Roku devices) and invest in products from a competent and honest company.
Thanks for letting us know.
We understand and share your sentiments. If you have already removed it, restarted, and added the Netflix app, and the same issue persists. Kindly provide us with the details requested by the moderators above:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Netflix app version.
Additionally, we would also recommend getting in touch with Netflix Support for additional help.Your response with these details will be sent to the appropriate support team for further investigation. We look forward to hearing from you.
Sincerely,
Janadee
