Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
I've been having the same problem for 6 months. I've tried every suggestion here multiple times and nothing works. ROKU keeps saying they are investigating the problem and will provide updates - were these statements simply a bunch of lies?! Roku, what have you learned and what have you done to resolve the issue? I'm about to scrap all 3 of my Roku TVs (I also previously owned 2 Roku devices) and invest in products from a competent and honest company.
Thanks for letting us know.
We understand and share your sentiments. If you have already removed it, restarted, and added the Netflix app, and the same issue persists. Kindly provide us with the details requested by the moderators above:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Netflix app version.
Additionally, we would also recommend getting in touch with Netflix Support for additional help.
Your response with these details will be sent to the appropriate support team for further investigation. We look forward to hearing from you.
Sincerely,
Janadee
