Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
A warm welcome here in the Roku Community, ikamlapurkar!
It is highly appreciated that you have reached out to us for support and we sincerely regret to hear about the inconvenience and trouble this may have caused.
Before we proceed, are there any error messages prompted when trying to access the Netflix app? Also, do you have an active subscription to the app? If so, is it directly from the app or under Roku?
In the meantime, kindly try to troubleshoot the app by following the steps below:
- Remove app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the app: navigate to your Home, scroll and select Store, look for the app, then press Add channel
You can also try to update the app by highlighting it and pressing the star* button on your remote.
Let us know how it goes and we'll continue assisting you from there. Hope this helps!
Happy Streaming,
Carly
I have deleted app and reinstalled and it still crashes. I am beyond frustrated over this.
Yep, I did that as well.
I have to reboot my Roku TCL EVERY Netflix use, otherwise Netflix will lock up when pause or FF or rewind . Although, Max, prime, Tubi, paramount… do not have this problem. I conclude Netflix is a poorly executed app. I am canceling
Hi, Aschatz ikamlapurkar
Thanks for letting us know about this.
May we know if you've already tried performing a restart of your modem/router? Also, what specific Roku device you are having issues with? Further, what specific issue does Netflix exhibit?
We look forward to hearing back from you.
All the best,
KashPlus it’s not just my TV, my sister’s Toku TV does the same, and we are in two different geographical locations.
We appreciate the response, ikamlapurkar
We'd like to gather more details regarding the issue you've encountered. Kindly provide the following information.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have this information, we will be able to investigate this case further and address the issue.
All the best,
KashHi, Bobba
Greetings, and welcome to the Roku Community.
We appreciate you for sharing this information with us, and we're sorry to hear about this. We'll need to ask further details regarding this so it can be forwarded to the designated team who'll look further into this. Could you please provide the details we've requested above this thread?
We look forward to hearing back from you.
All the best,
Kash
There are no error messages. It just crashes.
Just like the others stated, this is a debilitating issue. I've actually taken to streaming through the app on my android to a chromecast plugged in HDMi port. What does the app do? Freezes completely, freezes image while audio plays, refuse to load.... SOME of the problems
Your suggested fixes do not work. I have tried them all multiple times. There is NO error code. Netflix just stops playing & a few seconds later the tv reverts back to the home screen. This problem is only with Netflix, other streaming apps. work normally. Netflix suggest it is a Roku problem & Roku points to Netflix!! Please work with Netflix to resolve since currently there are MANY frustrated streamers!!
Sharp tv: LC-65Q73+ Hardware ID:7233X Serial#: YN00M9709051
No it does not work. Even factory reset does not work. And Roku customer support is dumb.
It’s only Netflix that is lagging and freezing up…. I can open any other app on the Roku and it works just fine.. Netflix app on Roku is garbage.. fix your mess Netflix!
Hi, Lemonhead
Welcome to the Roku Community.
We understand that you've encountered an issue with the Netflix app, and we're here to help. Kindly follow the instructions below to troubleshoot the issue.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the steps above, we'd like to collect for more details regarding the issue. Please provide the following information below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version
Your response will be helpful so that this issue will be addressed.
Best wishes,
Kash
It's always been only Netflix. There are nevwe errors, for the last 3 years there have never been errors. I've tried clearing the temp files, uninstalling and reinstalling the app. Tried factory resetting my TCL Roku and my Roku streaming sound bar. It's during the time screen, the auto preview in the background crashes the app, it stutters and stops. If you're fast enough in the home screen to start a show you might or might not get a crash back to the Netflix menu, sometimes you're good and can binge watch an entire series.
Disney+, Paramount+, Max, YouTube and YouTube TV, Hulu, and Pluto TV rarely have issues...it's literally just Netflix, its annoying.
Hi, CLTGUY
Greetings, and welcome to the Roku Community.
We're sorry to hear about the trouble you've experienced with Netflix, and we want nothing more than to have you have an undisturbed streaming. We'll be collecting some details related to your Roku device and the app itself. Kindly provide the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have this information, it will be forwarded to the appropriate Roku team who will investigate this issue.
Best wishes,
Kashadding to this, Netflix, and only Netflix is constantly crashing and freezing on my own. 65” Class 4K UHD (2160P) LED Roku Smart TV HDR (100012587) I've uninstalled and reinstalled multiple times, rebooted routers, all of that stuff. It took 5 attempts to finally get a movie to play, and even then, I better not need to pause it because their is a 50/50 chance the video won't restart.
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Mine started with only Netfix, but just recently my Hulu has started doing this also. A lot of googling and apparently this has been happening for years abd Roku has no idea how to fix it.
These instructions are not helping anyone. If only Netflix and YouTube are having the problem, then it is the Roku problem. Roku has hardware problems.
I just had the Netflix blinking problem on my Roku soundbar. I did all the steps outlined by Roku to no effect. I went to Netflix for help. They told me to reverse the HDMI cable connection. Inexplicably, that worked. But I’m furious that Netflix and Roku are not fixing this problem themselves. We are all paying too much money to Netflix to have to jump through these hoops.
I have tried everything suggested and nothing works. Restarts the whole Roku every time I try to continue the movie I’m watching.
Hi, RadioJoel
Thanks for posting, and welcome to the Roku Community.
We came across your post regarding your Roku TV, where you mentioned that you are experiencing an issue with Netflix crashing, and we'd be happy to help. Let's perform a troubleshooting step to resolve the issue. Please follow this one below:
-
Remove the channel: Highlight the channel tile on your home screen and press Star button to open the Options menu. Select Remove channel and confirm.
- Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: Refer to earlier instructions to restart your Roku device.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.
- You can also restart your modem/router after performing the steps above.
If the issue persists after performing the mentioned troubleshooting step above, kindly provide the following details below so we can investigate it further since we've exhausted and attempted fixes.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We hope to hear back a response from you and let us know what you find out.
Best wishes,
KashHave had this issue with every single Roku tv in my house (5 of them). Only Netflix crashes. Only thousands of dollars in Roku products just to have to keep resetting the entire tv once a day on whatever tv we are using at that time. All this money spent and continuous monthly payments for an app I can’t even use without constant hassle given to a company who just keeps repeating the same troubleshooting advice to all of the people on here telling them the same exact thing. How about try and fix our issue and stop with beating a dead horse with your rebuttals that don’t work for the issue at hand. Had enough of this
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