Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
Agree, just trying to watch something this afternoon on Netflix and it’s crashed 3X. And same as my brother, Netflix and Roku crashes. Definitely makes me not want to buy Roku in future and will be purchasing a fire stick instead as beyond frustrated as by now this issue should be fixed. It’s not the users it’s something to do with Roku and Netflix and don’t seem to be trying to fix on their end even with all the comments.
Agree. I've been experiencing this for a couple years. No resolution and we're tired of getting numerous emails about it week after week with no action. Going to look at a different TV or something. This is ridiculous.
Hi Community users,
Thank you for posting here in the Roku Community!
We understand you are also having issues streaming Netflix on your Roku device, and we appreciate your posting about this. We would be delighted to help you further. Kindly follow the troubleshooting steps listed in this support article on how to resolve a channel playback issue to see if it fixes the issue.
If the issue persists, please provide us with additional information so we can escalate it to the appropriate Roku team.- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- What is the version or build of your Netflix channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
- Troubleshooting steps you have taken to try resolving the issue.
We are eager to hear from you and investigate this matter further. Thank you!
Kind regards, Eunice
Pressing the home and then back button 5 times does nothing on my Roku stick.
Netflix crashes and needs to be fixed.
I found out that plugging in the TV to it's own wall outlet or it's on power strip without anything else on the power strip but the TV, but the wall outlet can have another power device plugged in to the outlet, this stoped the crashing, try it !
I've had the same problem for years. Netflix just says.unplug every time first. Sick of that and doesn't last. How come no one has reported them to the FTC?? THEY'RE TAKING OUR MONEY FOR A DEFECTIVE PRODUCT THAT DOESN'TWORK! Ive bought three other TVs and its the same thing. The government needs to step in!
