Forum Discussion

Bmgoldst's avatar
Bmgoldst
Newbie
7 months ago

Netflix app freezes when playing video

The video only plays for 3 seconds and stops. If I click play it starts playing again for 3 seconds and stops again. I do not have issues with any other app on the Roku. Only Netflix.

I followed these instructions, but didn't help.

Uninstalled the netflix channel

Cleared cache and data - network connection reset

Restarted the Roku device

Checked internet connection and it was good.

Re-installed the Netflix channel

Checked Roku updates and there not any.

I have Roku model: 4660X - Roku Ultra

software version: 14.1

Device ID: CK48A5159355

any help would be appreciated. 

Tested and the same issue is happening. 

Any suggestions?

 

 

 

 

 

app playback
Playback
Video

2 Replies

  • iu360's avatar
    iu360
    Streaming Star
    7 months ago

    Hello
    Yesterday I have same issue not load  app.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, Bmgoldst iu360 

      Thanks for posting here in the Roku Community.

      We appreciate you for letting us know about the issue you have encountered with the Netflix app that doesn't function as expected, and our team is here to help. We would like to ask for additional information so we can proceed with the necessary actions to assist you.

      • What specific Roku device you are having issues with?
      • When did the issue start? 
      • Is this happening with all of the content inside the Netflix app?
      • Does the issue happen only with the Netflix app, or have you noticed it with other apps, too?

      With more details regarding the issue, our team will be able to assist you further.

      Best wishes,
      Kash