Forum Discussion

Gooddealz's avatar
Gooddealz
Channel Surfer
26 days ago
Solved

Direct TV app not playing

I love Roku,so I replaced all 4 TVs to 65 and 55 inch getting rid of my stick.heres my problem.with Dtv on my sticks I could brouse the guide while listening or watching TV.none of my TVs allow this.i deleted app which fixes problem for about 5 minutes.i also did the clear cache and even tried deleting all apps but Dtv.nothing.help.please don't blame the app as it works with even the 3900 express.again Help.

 

app playback
  • RokuSuzette's avatar
    RokuSuzette
    25 days ago

    Hey, Gooddealz​ 

    Thanks for the additional information and for the troubleshooting steps you have tried. We understand you are having issues with the DirecTV app. Can you share more info? 

    • Can you still watch anything on the app, or is it completely refusing to play content now?
    • Does the issue start right away, or does it work briefly before failing?
    • Does this issue happen only on the DirecTV app? 
    • If possible, a video of the issue would be great. 


    Let us know when you can!

    Roku Community Team 

6 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    26 days ago

    Hey! Gooddealz​ 

    I see you're having trouble with the DTV app. Here are a few steps you can try:

    • Press the Home button on your Roku remote.
    • Use the arrow buttons to highlight the app that’s not working.
    • Press the Star (✱) button to open the options menu.
    • Select Check for Updates.
    • After the update finishes, try opening the app again.


    Check out this link for more tips.

    Let us know if that works!

    Roku Community Team

    • Gooddealz's avatar
      Gooddealz
      Channel Surfer
      25 days ago

      Thanks for the reply.as I said above,I basically did that when I deleted app.just so I can say I tried it.i tried updating app.also checked through system update.i get some stupid gravity lock and allining solor panels.someones stupid idea of a joke..I'm guessing I'm getting a robot reply.can a real human chime in?

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator
        25 days ago

        Hey, Gooddealz​ 

        Thanks for the additional information and for the troubleshooting steps you have tried. We understand you are having issues with the DirecTV app. Can you share more info? 

        • Can you still watch anything on the app, or is it completely refusing to play content now?
        • Does the issue start right away, or does it work briefly before failing?
        • Does this issue happen only on the DirecTV app? 
        • If possible, a video of the issue would be great. 


        Let us know when you can!

        Roku Community Team 

  • Gooddealz's avatar
    Gooddealz
    Channel Surfer
    8 days ago

    Couldn't upload video MP4 no matter how short video was. See pic. Where it says the beat it should be playing. Even when I go to guide I should hear it in the background. I have 100mbps up/down. If I use my stick or even my 3900 express it works. So on my 55" and 65" tv this function does not work . How do I fix it? I've gone through every setting. I have deleted the app and reinstalled it. The function works for about 5 mins then it's back to not working.