Forum Discussion

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Thanks for sharing your experience with this issue with us, Km29.

We'll do our best to assist, but we need more details. May we know if this is the only channel affected by this issue? What about the status of your internet on the device? Have you tried checking? Some channels require more internet than others, so we'll recommend you try doing so. If the issue persists on this specific channel only, kindly ask for further assistance from the channel provider, as this may be a known issue on their end.

Keep us updated on what you have figured out.

Sincerely,
Janadee

KADawg's avatar
KADawg
Reel Rookie
2 years ago

I am having this same issue. Is there a solution to this problem?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi KADawg,

    Welcome, and thanks for making your first post here in the Roku Community!

    We see that you're seeing the same issue experiencing the BBC America Channel and we'd like to help.

    Is this the same issue where you can't access the channel on a certain device? Have you tried any troubleshooting and what didn't work?

    Tell us more about this so that we can further assist you.

    Thanks,

    Rey

    • KADawg's avatar
      KADawg
      Reel Rookie
      2 years ago

      The issue is the app will start for a couple of seconds and then it kicks me out and back to the Roku main page.  I have  tried deleting and reloading the app multiple times but the same thing happens every time.  It only happens with BBC America ; all other channels start up and play normally.