Forum Discussion

Rose1994's avatar
Rose1994
Reel Rookie
8 months ago
Solved

HELP Screen changes colors

Please help! We have a Roku smart TV. The picture looks normal when selecting an app, it also looks normal while surfing whichever app that your in (we’ve tried YouTube, Hulu, peacock, and the live tv). Once the show starts the picture loses all brightness and it’s only shadow/ red, blue, and black. But you can see the figures moving they just aren’t the right color. 
sound is fine, no issues powering on or off.

  • Rose1994's avatar
    Rose1994
    7 months ago

    Funny thing is I had the TV unplugged since I posted in this forum. Last night we plugged it back in and it worked just fine. 
    other than unplugging it for a while, I don’t have any other advice.

6 Replies

  • Wilsonjk509's avatar
    Wilsonjk509
    Newbie
    3 months ago

    Mine just did this, too. My kid was watching a movie not even 2 hours ago with zero issue on Amazon and then I just went there, everything looks fine, even the little ad countdown Amazon has when showing ads before a Prime movie but the video itself is black, red, and blue and words an almost pixelated white. Shut it off and on and it's not helping. Did it with YouTube videos, too. Thought maybe it was an Amazon thing... nope. It's my TV. I have an RCL Roku TV. Never had heard of RCL but it seemed to get good reviews... have only had it 4 months. Last update check was minutes ago, last update was in December when I got it. Guess I'll unplug it and try that, very frustrating for such a new TV. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 months ago

      Hi, Wilsonjk509 

      Welcome!

      I understand the display issue you have encountered with your Roku TV, and I'm here to refer you to the right support to get this issue resolved.

      It appears that your Roku TV is experiencing some hardware issues. For further assistance, it's recommended that you contact TCL's support. 

      To contact them, you can refer to TCL | Roku TV Support

      Hope this will be sorted out soon.

      Thanks,
      Roku Community Team.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Welcome to the Roku Community, Rose1994!

    Thanks for bringing this to our attention. Rest assured that we'll review this content issue you've reported and help you find the best resolution possible.

    Before we further proceed, we would appreciate further details about this such as follows:

    • When did you start experiencing this from happening? 
    • Did your device recently receive any software updates prior to this happening? Could you also provide us with your current running software version? It's under Settings > System > About.

    In the meantime, you may check this support article to help you adjust the picture on your Roku TV system and see if this makes any difference: 

    Keep us posted!

    Best regards,
    Carly

    • cac3's avatar
      cac3
      Newbie
      7 months ago

      Same situation just started happening on my TCL Roku TV. Did you ever get it fixed on your TV? If so, how?

      • Rose1994's avatar
        Rose1994
        Reel Rookie
        7 months ago

        Funny thing is I had the TV unplugged since I posted in this forum. Last night we plugged it back in and it worked just fine. 
        other than unplugging it for a while, I don’t have any other advice.