How to fix Netflix not working on my Roku streaming device
I tried everything you had suggested but it still is trying to load, stays at “0”.
Any new updates anyone can share?
Forum Discussion
Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).
My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.
65" TCL 65S4 TV
So... some basic information.
1) Yes, I have attempted to restart/reboot my TV. Attempted all three of: power button, remote sequence, menu hard reboot. Does not fix.
2) Yes, I have attempted to delete the app and reload the same Netflix app. Does not fix.
3) Yes, I have attempted to reboot my internet, power cycling my device. Does not fix.
4) Yes, I have attempted to connect to an entirely different source of the internet. Does not fix.
5) As far as a speedtest goes, I am on Google Fiber and have speeds of 290down 180up.
6) Netflix is not currently experiencing a service outage (for the past 12 months).
7) My Roku OS is set to autoupdate and updates regularly. It is currently up-to-date however this issue has been recurring for sometime inside of a year, I don't think it's a deprecated OS.
😎I have attempted to go into the Netflix app on my Roku, find the Get Help button, and push reload Netflix. Does not fix.
Answering some basic questions from earlier in the thread.
1) I noticed the issue starting sometime within the past 12 months. It is a growing frustration.
2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.
A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?
Hey JFM2,
I just wanted to welcome you here in the Roku Community!
This seems like a lot of detailed information on what's going on, and we appreciate your effort along with the troubleshooting steps attempted.
We'd like to take a step in here, and we'll need your extra help. Please share with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Netflix channel version (highlight the channel tile, then press the * sign button on your device).
Once we have this information, we'll be able to forward this report to the appropriate Roku team for further investigation.
We'll be looking forward to your update!
Thanks,
Rey
Hi RokuERay
Like above I’ve had issues with the Netflix app and have followed all the troubleshooting steps above. I too have been having this issue for the past few months. Just the Netflix app complains of having no network connectivity even though all other apps have no problem. It freezes the app and I’m unable to go back to the main screen
model: 3810EU
Roku Streaming Stick+
Serial Number: YH00GK568050
Software Version: 12.5.5Device ID: 23513G568050
Netflix version: 5.2
Tracking ID: 50-076-055
Thank you for the follow-up, tsporkchop.
No worries; we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.
Let us know if you have further inquiries regarding this.
All the best,
JanadeeI am having this same issue as of today, I've tried all the fixes from every site and still netflix plays a few seconds and tells me to exit and reopen netflix or to unplug my TV but nothing has fixed the issue.
Hey ricagurgel,
Welcome to the Roku Community!
We appreciate your comment about this issue going on with the Netflix channel and the information you've provided.
I'll forward this to the appropriate Roku team as an additional update about this ongoing issue.
We currently don't have any update on this, but we'll make sure to keep this thread posted once we get one.
Thanks,
ReyWhen will a solution be available?
Hi, tgreenery79
We're thrilled to have you as a part of the Roku Community.
Thank you for bringing this issue to our attention. We appreciate your willingness to work with us to resolve it. To that end, we have prepared a series of troubleshooting steps that we believe will be helpful in addressing the issue.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists, please don't hesitate to let us know and we'll do our best to help. We're committed to working alongside you until we've resolved the problem.
Best wishes,
KashAs mentioned before, the problem persist, even restart, re-install app, reset tv. As mentioned it's very fluid before last major OS upgrade, 12.5 I think
Hi, ricagurgel
Thanks for keeping us posted.
We understand that the issue is still ongoing and we want to reassure you that we are working on it. We will provide an update to the Roku team as soon as possible once we have made progress in our investigation. We appreciate your patience and understanding while we work on resolving this issue.
We will keep you updated on any developments in this thread.
Best wishes,
KashI'm having the same issues on my TCL Roku TV. I can't hardly play anything on Netflix. Sometimes the audio goes out, sometimes it buffers and never loads, other times it completely crashes. This has been ongoing for weeks
I would also like to add my name for having this issue.
device model: 7119x Roku tv
serial number: YSOOU6536574
software OS/version: 12.5.5
Tracker ID: 74-226-107
Netflix version: 5.1
A warm greeting here in the Roku Community, Jav24!
Thanks for letting us know about the issue and providing us with the necessary information. We're here to help.
Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.
We look forward to hearing from you and looking closely into this issue.
Thanks,
JharraI’m having the same issue on Hisense Roku tv G221x 7Series-43. I have no connectivity issues. Closed app. Deleted and reinstalled app. Unplugged everything from wall. Unplugged modem. System restart. Ensured app and tv device are fully updated. Even did factory reset of whole Roku tv. Netflix works fine on non-Roku tv devices. It’s just Roku tv and Netflix. It won’t load. Please help fix this now.
