I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I did but then they never got back to me anyway. I suppose since I pay no monthly fee that they really do not care if things work properly or not.
Apparently, I'm not alone here. I'm on a TCL TV, which is relatively new. Purchased within the last year.
The problem with the Roku TV app started about a week ago. Shows that aren't live go right back to the description screen. They simply won't load. "Live TV," on the other hand, will perpetually load and just get stuck at a black screen.
There have been no changes in my email, ISP, and also no VPN use. The only app affected is the Roku App. All other apps apear to work when tested.
I've read through a few forums an "Roku support staff" (official or otherwise) appear to be as useless as any Microsoft support forum. Nobody will admit to a problem; they just keep collecting people's device specs for whatever reason.
For the longest time, I have been a proponent of Roku and TCL, but that has changed in the last week. If Roku can't even admit to the problem after numerous months and numerous complaints, I'm simply not recommending them anymore.
I've done most of the steps to try and fix things and nothing has worked. If there's a magic answer, I'm all ears but, NO, you cannot have my device specs. That info hasn't helped you since 2022, it won't help you now.
Yep, not useful information from this to solve this issue. I have 2 Roku and both work great with everything else but ROKU CHANNEL. Going into 4 months with no resolution.
I have been having the same problem, no Roko programming will play on any device. All other programing work as expected. Not going to expect a resolve from Roko.
I'm happy to report that, like many others, the channel is working again. I didn't do anything, so credit goes to Roku for finally figuring out the problem. Thank you, and many thanks to others with their suggestions.
Well, "good" job, Roku. This **bleep** is a problem again. Only took 4 weeks to break down. This problem is pure nonsense. You can't tell me you don't know how you're screwing things up. If you CAN say that, it means you aren't experts in your proclaimed field of business.
Please fix it again. No, you can't have my hardware specs, since this problem happens to a myriad of specs, if you read this thread history.
Hopefully some prominent technology website or company will catch wind of this and report it on a wider venue. Nothing works better than bad publicity.
For giggles I disconnected my Roku from my home cable service and setup a hotspot on my Pixel phone using Google Fi and connected wirelessly to the phone. The channels all began to work again! I bet this has something to do with users who are behind a CGNAT (Carrier Grade NAT) as I am. This would also explain why some devices are working for some users and others aren't.
Don't discount yourself, commecial-driven programs on Roku generate a HUGE REVENUE STREAM that pay for their low echelon staff, without eyeballs to see ads, advertisers pay less to the network, it's all about numbers.
My Roku devices will not load a movie. It shows the title screen but when I hit "play" it returns to the title screen as if nothing happened.
Mine are not working either. The Roku channel is the only thing NOT working through my Roku TV and from my other TV using a Roku Express. I have been on chat and done ALL of the things suggested: Restarting the system, uninstalling and reinstalling the channel. Turned off my router and ALL power to the TV. Although I am not an expert, this is telling me it is something on the Roku end.
I have three Roku devices on three TVs. Everything else works fine. When I select the Roku channel and select the show (bones)/play it returns to the main screen with the play option again. No matter what I pick in the Roku channel. The same thing happens even on shows that I’ve watched before I have the option to resume.
Hi dick_ryan,
Welcome to the Roku Community!
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
All the best,
Chel
this has been going on for over a week bow. a lut of people are having trouble with this issue so what needs to be done. do i need a new roku or is problem on your end?
I posted earlier about this. I hope ROKU has noticed that multiple customers said the channel does play when disconnecting from home internet WIFI (i.e., using their phone/HotSpot). I proved this out on my own phone. Trying to play offering on Roku channel gives a Retry message. Turning off Wifi, and it plays just fine.
i had the same problem using starlink internet. i was having problems with roku and internet calling.ended up changing my dns on starlink and seemed to clear up the problem.
Dear Nimfa,
Your suggestions have all been tried by hundreds, if not thousands of people.
The problem is not on our end.
Could we get genuine response with some expectation for a fix?
If there is no fix comming, I'm ready to move on.
Who do I contact for a refund for all Roku equipment and content?
Here in Dallas,Tx. USA my Roku has not been playing Roku Ch. content for 2weeks starting in mid April. I'm noticing a growing trend . what's going on & how do I fix it. What number do you have to call ?? Or is Roku going out of business
You don't get a living human to speak with at Roku.
Short of having an upper echelon Roku device which provides some level of direct support, this is where we plebs get to report problems to an infinite black-hole of nothingness.
If it takes Roku's engineer's this long to get nowhere, it's time to dump the engineering staff and re-staff that department
Dear God, I've provided this information numerous times.
It happends on all of my Roku Devices.
Only the Roku Channel is having the problem.
The channel will load but the content will not play.
I've employed every "fix" you've asked for, multiple times.
My provider is Ziply.
Appears mass incompetence and desire by Roku to resolve an obvious Roku issue.
Obvious points:
1. Multiple people with identical problem at same time....
2. Multiple devices on premises with same problem
3. Only Roku channel not working hence negating connectivity and other alluded to by Roku problems
4. Problem been going on for years.....
Shame on you Roku for treating us clients like idiots
Within the Roku channel we have been watching the series Cold Case. When I select the next episode, it trys to play but goes back to the series menu. Multiple shows have this same issue and many of the live Roku channels won’t play either. Reset device many times
issue Id 0G-162-705
When I try to play a program on the Roku Channel it does nothing. I even bought a new Roku express. I deleted the Roku channel then rebooted device, then added back the Roku Channel, same thing. All other channels work just fine.
Hi groceryman053,
Thanks for posting in the Roku Community!
We understand you're having a problem with the Roku channels on your Roku device. It sounds like you've done some fantastic troubleshooting up to this point. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
John
Hi John, everything seemed to be working fine last evening. Thanks for responding.
