Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
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I have three Roku devices on three TVs. Everything else works fine. When I select the Roku channel and select the show (bones)/play it returns to the main screen with the play option again. No matter what I pick in the Roku channel. The same thing happens even on shows that I’ve watched before I have the option to resume.
Hi dick_ryan,
Welcome to the Roku Community!
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- IP Address (from whatismyip.com).
- Steps to reproduce the issue you are seeing?
- When did they start seeing this issue occur?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
All the best,
Chel
Do not waste your time on this solution.
Good luck after providing all this! I've submited this info several times, get no replies or fixes. I have not been able to do any streaming from Roku channel since February. But Peacock, Prime, Paramount, Youtube, and PBS all work good.
I have never been contacted directly by Roku, just these shills here that keep promoting the same BS but not reporting that anyone has had this issue fixed.
