Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
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Apparently, I'm not alone here. I'm on a TCL TV, which is relatively new. Purchased within the last year.
The problem with the Roku TV app started about a week ago. Shows that aren't live go right back to the description screen. They simply won't load. "Live TV," on the other hand, will perpetually load and just get stuck at a black screen.
There have been no changes in my email, ISP, and also no VPN use. The only app affected is the Roku App. All other apps apear to work when tested.
I've read through a few forums an "Roku support staff" (official or otherwise) appear to be as useless as any Microsoft support forum. Nobody will admit to a problem; they just keep collecting people's device specs for whatever reason.
For the longest time, I have been a proponent of Roku and TCL, but that has changed in the last week. If Roku can't even admit to the problem after numerous months and numerous complaints, I'm simply not recommending them anymore.
I've done most of the steps to try and fix things and nothing has worked. If there's a magic answer, I'm all ears but, NO, you cannot have my device specs. That info hasn't helped you since 2022, it won't help you now.
I'm happy to report that, like many others, the channel is working again. I didn't do anything, so credit goes to Roku for finally figuring out the problem. Thank you, and many thanks to others with their suggestions.
Well, "good" job, Roku. This **bleep** is a problem again. Only took 4 weeks to break down. This problem is pure nonsense. You can't tell me you don't know how you're screwing things up. If you CAN say that, it means you aren't experts in your proclaimed field of business.
Please fix it again. No, you can't have my hardware specs, since this problem happens to a myriad of specs, if you read this thread history.
Still nothing, but you guys have definitely collected enough user info. Interesting and pointless.
I can't imagine a company not knowing how to fix their own products. It seems like this has been off and on for years. I wouldn't be shocked if roku goes out of business over stuff like this. For the same price I coulda got a Samsung.
So far Roku has been entirely not helpful with this huge problem. I just posted this in a tech forum to see if their is anyone, just anyone with a bit more tech expertise than Roku seems to have.
SUGGESTIONS? I am not getting anywhere with ROKU support and thought I'd post this here to see if anyone has a suggestion.
It occurs only on Roku Channel, all others (Paramount, Peacock, Prime and others) work fine. I have uninstalled Roku Channel, rebooted and reinstalled Roku Channel with no change in symptoms. It is powered via power strip, not the TV. Restarting the router/modem does nothing. Factory resetting does nothing. Uninstalling Roku Channel, restarting, then reinstalling does nothing. All suggested fixes do not help playback for the Roku Channel. Every other channel works perfectly fine without any issues.
A select few live TV channels within the Roku channel will play but that's it, not a single TV series or movie will play.
I have been dealing with multiple Roku weenies for 3+ months and all I get is "Your patience and understanding are greatly appreciated
BTW, there are many other Roku users with the same complaint.
None of my Roku devices or Roku TVs play content on the Roku Channel.
In fact, I set up a new, Roku TV for my son on Wednesday for use with his X-Box; the Roku Channel is the only thing not working on it.
Roku advertisers should be pulling there revenue by now and asking for refunds. I suspect a class action is in in Roku's not too distant future.
