Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
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My Roku devices will not load a movie. It shows the title screen but when I hit "play" it returns to the title screen as if nothing happened.
Mine are not working either. The Roku channel is the only thing NOT working through my Roku TV and from my other TV using a Roku Express. I have been on chat and done ALL of the things suggested: Restarting the system, uninstalling and reinstalling the channel. Turned off my router and ALL power to the TV. Although I am not an expert, this is telling me it is something on the Roku end.
I have three Roku devices on three TVs. Everything else works fine. When I select the Roku channel and select the show (bones)/play it returns to the main screen with the play option again. No matter what I pick in the Roku channel. The same thing happens even on shows that I’ve watched before I have the option to resume.
Hi dick_ryan,
Welcome to the Roku Community!
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- IP Address (from whatismyip.com).
- Steps to reproduce the issue you are seeing?
- When did they start seeing this issue occur?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
All the best,
Chel
Do not waste your time on this solution.
Same with me, 2 Rokus and unable to stream from Roku channel.
