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StoneDeafDude's avatar
StoneDeafDude
Reel Rookie
5 days ago

Closed Captions Not Working After Commercial Breaks

On the Roku Channel app on a TCL FireTV, Model # TCL_43S450F; Closed captions are not working after every commercial break. System restart/update have no effect. In addition, the options normally visible when the OK/Select button is pushed (Captions and Audio track, Watch from beginning, and Next) are missing after these breaks. 

Captions and the missing options can only be restored by watching playback without captions for a few seconds, then selecting the Back button, then Resume.

If back button is pressed too quickly after a commercial break ends, a new commercial will play and captions will still be missing. 

This appears to be a Roku glitch, not a TV problem. 

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6 Replies

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    5 days ago

    Welcome, StoneDeafDude​ 

    It appears that the closed captions feature vanishes after commercial breaks on the Roku Channel app. 

    To help narrow things down, let us know...

    • Is this happening on the Live or On-Demand content on The Roku Channel? If this is a specific show, mind sharing the title?

    Hoping to hear from you soon!

    Roku Community Team

    • StoneDeafDude's avatar
      StoneDeafDude
      Reel Rookie
      4 days ago

      Hello Arcelyn,

      I have experienced this with every program I watch regularly on Roku, such as these programs: Cops, Casualty 24/7, Holmes Inspection, DIY-SOS, and The First 48. It also happens when watching movies.

      Just checked and this does not occur on live programming.

      • RokuArcelyn's avatar
        RokuArcelyn
        Community Moderator
        3 days ago

        Hi, StoneDeafDude 

        We're looking to gather a few more details to help us investigate further. Could you please share the Device ID and Tracker ID of your TCL Fire TV? Also, let us know if you're experiencing the same issue on any other devices.

        Looking forward to your response!

        Roku Community Team