Forum Discussion

Truchitrin's avatar
Truchitrin
Reel Rookie
5 days ago

Closed caption keeps shutting off

While using apps I noticed the closed caption turns off constantly. I either need to restart or reset. Sometimes if I turn off the caption and turn it back on then rewind it starts back. I tried the accessibility option in roku and I have tried a hard reset. Sometimes the caption also randomly switches to another language specifically French. It is very annoying to have to constantly reset the closed caption.

app feature

2 Replies

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    4 days ago

    Hey Truchitrin

    We understand that you're experiencing issues with closed captioning while using the apps. Have you tried other content to see if the same issue occurs? Also, which specific app is showing this behavior?

    We look forward to hearing from you.

    Roku Community Team

    • Truchitrin's avatar
      Truchitrin
      Reel Rookie
      4 hours ago

      Yes it happens on crave no matter the series or movie being watched. The French issue was on prime.