Hello Arcelyn,
I have experienced this with every program I watch regularly on Roku, such as these programs: Cops, Casualty 24/7, Holmes Inspection, DIY-SOS, and The First 48. It also happens when watching movies.
Just checked and this does not occur on live programming.
Hi, StoneDeafDude
We're looking to gather a few more details to help us investigate further. Could you please share the Device ID and Tracker ID of your TCL Fire TV? Also, let us know if you're experiencing the same issue on any other devices.
Looking forward to your response!
Roku Community Team
Hi Arcelyn,
I have no idea how to determine the Device ID and Tracker ID of my television. The only info I have been able to find is:
Smart TV - Amazon Fire Edition, Serial # GNJ2WV00331500E2, Software Version: OS 7.7.0.4 (PS7704/5024), Fire TV Home Version: 7231001.1, and Model # TCL_43S450F.
I do not watch television on any other device.
Hope this is enough info for you to work with, Thanks, I'm David.
Thanks for the extra details! StoneDeafDude
This has been forwarded to the team. Updates will be provided as soon as new information is available.
Stay tuned!
Roku Community Team
