Forum Discussion

Mike888's avatar
Mike888
Reel Rookie
2 years ago
Solved

Channels could not be run because it could not be reinstalled.

Currently have the same issue with thru the "fix" but s/w is current Ver 13.0.0 build 24056

app playback
Channel crash
Playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Thanks for the update Mike888,

    I appreciate the extra details. We would also suggest connecting that device to an alternative network, like a mobile hotspot, and see if that makes a difference. If the issue persists, we would recommend performing a factory reset on it. Just a heads-up that after the reset you will need to reactivate the device and start from the beginning.

    Refer here on how to system restart or factory reset your Roku streaming device.

    We hope this works!

    Thanks,
    Rey

4 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Mike888,

    Welcome to the Roku Community!

    Thanks for reaching out about this. Please be aware that we've most your post as a new thread in order for us to verify if there will be other users who have encountered the same issue with the same build as you have. To further assist, we'll need a couple of details in order for us to provide an effective solution for this.

    Let us know...

    • Is this an issue right after the update, or when did you start seeing this?
    • Do you see this as an issue with all the channels on your Roku streaming player?
    • What are the troubleshooting steps taken, and what didn't work?

    We'll be anticipating your update

    Thanks,
    Rey

    • Mike888's avatar
      Mike888
      Reel Rookie
      2 years ago

      Issue just started been using my dongle for a long time, have restarted from setting and have unplugged and waited several minutes then plugged back in (power plug) check for s/w updates model Roku Premiere (3920 series) 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Thanks for the update Mike888,

        I appreciate the extra details. We would also suggest connecting that device to an alternative network, like a mobile hotspot, and see if that makes a difference. If the issue persists, we would recommend performing a factory reset on it. Just a heads-up that after the reset you will need to reactivate the device and start from the beginning.

        Refer here on how to system restart or factory reset your Roku streaming device.

        We hope this works!

        Thanks,
        Rey