Forum Discussion

Mike888's avatar
Mike888
Reel Rookie
11 months ago
Solved

Channels could not be run because it could not be reinstalled.

Currently have the same issue with thru the "fix" but s/w is current Ver 13.0.0 build 24056
app playback
Channel crash
Playback
  • RokuERey's avatar
    RokuERey
    11 months ago

    Thanks for the update Mike888,

    I appreciate the extra details. We would also suggest connecting that device to an alternative network, like a mobile hotspot, and see if that makes a difference. If the issue persists, we would recommend performing a factory reset on it. Just a heads-up that after the reset you will need to reactivate the device and start from the beginning.

    Refer here on how to system restart or factory reset your Roku streaming device.

    We hope this works!

    Thanks,
    Rey

Mike888's avatar
Mike888
Reel Rookie
11 months ago

Issue just started been using my dongle for a long time, have restarted from setting and have unplugged and waited several minutes then plugged back in (power plug) check for s/w updates model Roku Premiere (3920 series) 

RokuERey's avatar
RokuERey
Retired Moderator
11 months ago

Thanks for the update Mike888,

I appreciate the extra details. We would also suggest connecting that device to an alternative network, like a mobile hotspot, and see if that makes a difference. If the issue persists, we would recommend performing a factory reset on it. Just a heads-up that after the reset you will need to reactivate the device and start from the beginning.

Refer here on how to system restart or factory reset your Roku streaming device.

We hope this works!

Thanks,
Rey

  • Mike888's avatar
    Mike888
    Reel Rookie
    11 months ago

    Factory reset worked, BTW was happy at least half of my apps kept the passwords, that was a big help rebuilding