Just bought a Roku Express, whenever I intend watching Netflix or several other apps, the app crashes within 3 minutes and return back to the Roku home interface.I have also done several troubleshooting, as instructed by Roku on the community discussion, the problem still persist.I carried out the following action below but issue still continues.Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step.).Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again. I also carried out the below action, issue still persisted.Go to the home screen. Make sure you're on the home menu item. Press the home button 5 timesPress up oncePress rewind twicePress fast forward twiceThe screen will freeze for up to 30 seconds, then the device will reboot. I also carried out a factory reset still not solution Kindly assist as I have not been able to use the Roku device since I purchased it.

Hey! drdvde You mentioned that none of your apps won't load, and we're here to take a look. Is it completely stuck on the loading screen, or do the apps also kick back on the Home screen? If it's only stuck in the loading screen, have you tried connecting to a different internet, such as a mobile hotspot? Also, restarting the router would help. Let us know if that works for you! Roku Community Team

Sosamatic

Newbie

11 months ago

Solved

Apps keeps crashing and returning to Home screen

Just bought a Roku Express, whenever I intend watching Netflix or several other apps, the app crashes within 3 minutes and return back to the Roku home interface.

I have also done several troubleshooting, as instructed by Roku on the community discussion, the problem still persist.

I carried out the following action below but issue still continues.

Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step.).
Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

I also carried out the below action, issue still persisted.

Go to the home screen. Make sure you're on the home menu item.
Press the home button 5 times
Press up once
Press rewind twice
Press fast forward twice
The screen will freeze for up to 30 seconds, then the device will reboot.

I also carried out a factory reset still not solution

Kindly assist as I have not been able to use the Roku device since I purchased it.

app playback

RokuEmmanuel-D
23 days ago
Hey! drdvde

You mentioned that none of your apps won't load, and we're here to take a look.

Is it completely stuck on the loading screen, or do the apps also kick back on the Home screen? If it's only stuck in the loading screen, have you tried connecting to a different internet, such as a mobile hotspot? Also, restarting the router would help.

Let us know if that works for you!

Roku Community Team

15 Replies

Kevinj
Reel Rookie
23 days ago
I am having this problem too. This has just started on my machine, so whatever the problem is it is still present in mid October 2025. I have tried the suggestions above but within a few minutes of the reset, the same thing happened, so this is not a solution. This is really poor engineering. I have had so many issues over the last 18 months I am now investigating other streaming platforms. As a professional embedded software engineer, I think I can say that the testing of this platform is not what it should be. Every time I drive by the ROKU office in the Kenfig Industrial Park in Margam, Wales, I want to scream. If it were not for the versatility and great sound from the streambar, I would have look elsewhere long ago.
- RokuEmmanuel-D
  Community Moderator
  23 days ago
  Hey! Kevinj
  
  Sorry to hear you're still experiencing the issue. We'll try to take a closer look at your concern.
  
  To help us investigate this, could you please provide the following info?
  
  Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  
  Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
  
  App build version (Highlight the app from the Home Screen and press the Star * Button)
  
  Hoping to hear from you soon!
  
  Roku Community Team
  - drdvde
    Reel Rookie
    23 days ago
    I am having the same issue. None of the apps work as of this morning; they were working last night. Resets don't fix it. I have all the info requested by rokuemmanuel-d below but app build info not available from star button; it just "spins" Again, this applies to ALL THE APPS. Even the Roku app won't load.
    3810x roku streaming stick+, YH007n88433, 14.6, 15 minutes, device id c13937884333, then my network infor
    software version 14.6.4 build 9914-50, gc version14 10.12, timestamp 2025-06-13t14:18:51z
    ID 33-235-578
- drdvde
  Reel Rookie
  23 days ago
  I am having the same issue. None of the apps work as of this morning; they were working last night. Resets don't fix it. I have all the info requested by rokuemmanuel-d below but app build info not available from star button; it just "spins" Again, this applies to ALL THE APPS. Even the Roku app won't load.
  3810x roku streaming stick+, YH007n88433, 14.6, 15 minutes, device id c13937884333, then my network infor
  software version 14.6.4 build 9914-50, gc version14 10.12, timestamp 2025-06-13t14:18:51z
  ID 33-235-578
makaiguy
Community Streaming Expert
11 months ago
Sosamatic-
If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.
The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.
If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.
** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.
Damianism
Newbie
8 months ago
I'm having the same issue, tried the same steps as well. Apps crash immediately, makes this thing useless.
- RokuRiamie-D
  Community Moderator
  8 months ago
  Welcome Damianism,
  
  We appreciate you for letting us know that you are having trouble with your applications crashing back to the Roku home screen. We would like to investigate the issue further.
  
  Please provide us with the following:
  
  Does it happen from all apps?
  
  Does it happen during streaming or when you launch the app?
  
  When did this issue start?
  
  In the meantime, we recommend you try the following:
  
  Check Wi-Fi Connection:
  
  Press Home on your Roku remote
  
  Scroll and select Settings
  
  Select Network
  
  Select Check connection
  
  Restart your Roku device by going to: Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
  
  For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.
  
  Please keep us posted.
  
  Cheers,
  Roku Community Team
  - Smiley4
    Reel Rookie
    7 months ago
    I'm also having the same issue. I have done all the steps listed above from other users. And still nothing has changed. My device is useless now. My P101x is plugged into the wall. I changed my HDMI cord.

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