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Sosamatic's avatar
Sosamatic
Newbie
9 months ago

Apps keeps crashing and returning to Home screen

Just bought a Roku Express, whenever I intend watching Netflix or several other apps, the app crashes within 3 minutes and return back to the Roku home interface. I have also done several troublesho...
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Welcome Damianism,

We appreciate you for letting us know that you are having trouble with your applications crashing back to the Roku home screen. We would like to investigate the issue further.

Please provide us with the following:

  • Does it happen from all apps?
  • Does it happen during streaming or when you launch the app?
  • When did this issue start?

In the meantime, we recommend you try the following:

Check Wi-Fi Connection:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Check connection

Restart your Roku device by going to: Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

Please keep us posted.

Cheers,
Roku Community Team

 
Smiley4's avatar
Smiley4
Reel Rookie
4 months ago

I'm also having the same issue. I have done all the steps listed above from other users. And still nothing has changed.   My device is useless now. My P101x is plugged into the wall. I changed my HDMI cord. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi Smiley4,

    Welcome!

    Thanks for reaching out to us about this issue. We'd like to take a closer look at this concern.

    • When did the issue start?
    • Can you share what troubleshooting steps you've tried so far?

    Can't wait to hear back from you!

    Thanks,
    Roku Community Team

    • Smiley4's avatar
      Smiley4
      Reel Rookie
      4 months ago

      I restarted my device. 

      I check the internet connection.

      I changed out the batteries in the remote. 

      I changed the HDMI cord. 

      I did the control 'magic button sequence'.

      I unplugged my device for 10 seconds, then 30 seconds. 

      I factory reset the device. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        4 months ago

        Hi, Smiley4 

        Thanks for the update.

        Can you please confirm on what specific app/s the issue is happening in? 

        Keep us posted.

        Roku Community Team

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