I have been trying for well over a month to get a response from customer service after spending hours on the phone with them to no avail. They promised a call back about a month and a half ago.
The issue is that when trying to reconnect my camera to the network, it will not communicate with the app. I have confirmed that the camera does connect to my network. But the app does not recognize that it is there.
I did every one of there suggestions (on my own) before I called them, and then I did it again while on the phone with support. Again and again and again. The seventh time, I told her, "no. I'm not doing the same things again. It isn't working." She upgraded me (after telling me I needed to contact my isp, even though I told her all other devices were working and refused to call my isp) to the next level of support. When they couldn't figure it out, I was promised a callback. I'm still waiting.
What they have posted on here as a solution does not work (for me and apparently everyone else). I've tried uninstalling and re-installing the app, approving all permissions, everything. I tried turning off two-factor authentication, but it won't let me. Nothing works.
Does anyone have any suggestions that are different from Roku's alleged solutions?
