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RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

[Under Investigation] Camera LT Error Code - 45 "Lost connection to the Camera"

Hey everyone! Status update 07/04: We've received reports about the Roku Camera LT error code 45, which impacted some customers, and we're currently investigating this. To help us navigate throug...
Under Investigation
Pickle922's avatar
Pickle922
Newbie
6 months ago

My outside battery camera stopped working. My front door camera works. The back door camera stopped working. No lights, won't charge, won't reconnect, won't anything. I keep getting an 'error 45' or 'something is wrong. Try again' message

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    5 months ago

    Hi there Pickle922  — thanks for reaching out! We’re currently looking into the Code-45 issue with the Roku Battery Camera.

    In the meantime, here are a few things you can try:

    • Make sure your phone has a solid network connection (Wi-Fi or mobile data).
    • On the livestream screen, tap “Reconnect.”
    • Power cycle the camera by unplugging it, waiting 30–60 seconds, then plugging it back in.

    Let us know if anything changes or if you need more help!

    — Roku Community Team

    • caja1's avatar
      caja1
      Reel Rookie
      5 months ago

      Hello having same issue with my battery camera, every Roku community team member keeps responding with "unplug camera for 30-60secs" these are battery cameras how do we unplug

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        5 months ago

        Hi there! caja1​,

        Apologies for the inconvenience. Our team is currently investigating the error code Code-45, and I’ll update this thread as soon as we have more information.

        In the meantime, could you please provide the model and device ID of your Roku Battery Camera? This will help us continue looking into the issue. 

        Thank you,
        Roku Community Team

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