Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago
Solved

[Solved] Paramount Plus | Dolby Vision is being displayed as HDR10+

Hey everyone,

We know some of you are experiencing an issue where content labeled as Dolby Vision is displaying as HDR10+ on the Paramount+ channel.

Status Update: We believe that the issue is resolved. Paramount+ and Roku have identified the issue and temporarily removed Dolby Vision due to a known issue.

Thank you for supporting Roku and continued participation in our community.

Best,

The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hey everyone,

    Thanks for letting us know about the issue with Paramount+ content showing as HDR10+ instead of Dolby Vision. Paramount+ and Roku are already on it!

    They've temporarily disabled Dolby Vision while they work on a permanent fix. We think the issue is resolved now.

    Thanks for giving us the chance to help, and thanks for choosing Roku!

    Cheers,
    The Roku Community Team

  • grafixguy's avatar
    grafixguy
    Streaming Star
    11 months ago

    Some time over the last few days, I noticed that shows that should be in Dolby Vision on P+ are being shown as HDR 10+ on the Roku app via the Roku Ultra and the Streaming Stick 4K+.

    While it's certainly not the end of the world, just checking here to see if anyone's seen anything like this being reported. The devices are both hooked to Vizio TVs but there's been no updates to those sets and I don't have any other TVs to check it on.

    • jnmcclanahan77's avatar
      jnmcclanahan77
      Channel Surfer
      11 months ago

      I've noticed the same thing. Halo says Dolby Vision but displays in HDR10 using a Roku Ultra 

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      11 months ago

      grafixguy 

      Depending on the Roku device it will covert SDR to HDR when HDR is set to HDR always on. If that is disabled and the TV is receiving HDR then I'd think it is what you were watching

      I don't think your Roku device itself to be the cause. Very interesting though

       

      • grafixguy's avatar
        grafixguy
        Streaming Star
        11 months ago

        I'm not sure you get the issue. I've now checked the P+ app on two Vizio TVs as well as an LG OLED. All are DV capable. None of them display DD through the P+ app on Roku.

        What I'm looking for and have now received is confirmation that this a P+ on Roku issue. Whether it's Roku's issue or Paramount's is up in the air right now.

    • hankstash's avatar
      hankstash
      Reel Rookie
      11 months ago

      Tried watching Shooter in DolbyVision, but only got SDR. I have Streaming Stick 4k Plus. Other apps show DolbyVision. Paramount Plus works on my Hisense tv. What can I do? Tried restarting Roku. Also, tried removing app and reinstalling it. It doesn't work. Ideas?

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    11 months ago

    Hey everyone,

    Thanks for letting us know about the issue with Paramount+ content showing as HDR10+ instead of Dolby Vision. Paramount+ and Roku are already on it!

    They've temporarily disabled Dolby Vision while they work on a permanent fix. We think the issue is resolved now.

    Thanks for giving us the chance to help, and thanks for choosing Roku!

    Cheers,
    The Roku Community Team