Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[Solved] Paramount Plus | Dolby Vision is being displayed as HDR10+

Hey everyone, We know some of you are experiencing an issue where content labeled as Dolby Vision is displaying as HDR10+ on the Paramount+ channel. Status Update: We believe that the issue is re...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hey everyone,

    Thanks for letting us know about the issue with Paramount+ content showing as HDR10+ instead of Dolby Vision. Paramount+ and Roku are already on it!

    They've temporarily disabled Dolby Vision while they work on a permanent fix. We think the issue is resolved now.

    Thanks for giving us the chance to help, and thanks for choosing Roku!

    Cheers,
    The Roku Community Team

grafixguy's avatar
grafixguy
Streaming Star
2 years ago

Some time over the last few days, I noticed that shows that should be in Dolby Vision on P+ are being shown as HDR 10+ on the Roku app via the Roku Ultra and the Streaming Stick 4K+.

While it's certainly not the end of the world, just checking here to see if anyone's seen anything like this being reported. The devices are both hooked to Vizio TVs but there's been no updates to those sets and I don't have any other TVs to check it on.

  • jnmcclanahan77's avatar
    jnmcclanahan77
    Channel Surfer
    2 years ago

    I've noticed the same thing. Halo says Dolby Vision but displays in HDR10 using a Roku Ultra 

  • Dfresh567's avatar
    Dfresh567
    Roku Guru
    2 years ago

    grafixguy 

    Depending on the Roku device it will covert SDR to HDR when HDR is set to HDR always on. If that is disabled and the TV is receiving HDR then I'd think it is what you were watching

    I don't think your Roku device itself to be the cause. Very interesting though

     

    • grafixguy's avatar
      grafixguy
      Streaming Star
      2 years ago

      I'm not sure you get the issue. I've now checked the P+ app on two Vizio TVs as well as an LG OLED. All are DV capable. None of them display DD through the P+ app on Roku.

      What I'm looking for and have now received is confirmation that this a P+ on Roku issue. Whether it's Roku's issue or Paramount's is up in the air right now.

      • Tim_m's avatar
        Tim_m
        Newbie
        2 years ago

        I'm seeing the same thing on my Roku streaming stick 4k. It works fine on the Google TV app. So it must be an issue with the Roku app. 

  • hankstash's avatar
    hankstash
    Reel Rookie
    2 years ago

    Tried watching Shooter in DolbyVision, but only got SDR. I have Streaming Stick 4k Plus. Other apps show DolbyVision. Paramount Plus works on my Hisense tv. What can I do? Tried restarting Roku. Also, tried removing app and reinstalling it. It doesn't work. Ideas?

Recent Discussions