[Solved] Error 1003 on Roku Wireless Doorbell Livestream

Purchased all Roku Smart Home products May 2024. Multiple color smart bulbs, multiple light strips, home security system, 2 wireless doorbell cams, 3 Cams that have cords/plugged in. 

I've been very pleased with all of these products but began recently to have issues with the cell phone app not connecting. It just searches and not connect. I would restart my phone and the app would work fine again. It began to be about every 3 days I had to reboot my phone to get the app to work.

March 7, 2025 I woke up to the app not connecting to anything but the cameras plugged in. Nothing wireless worked on the app It would try to connect then give an error. I tried everything suggested on the net to correct this but nothing worked until I deleted and reinstalled the App from Google playstore. When downloading I noticed this was the same issue a lot of people are having suddenly in the reviews.  This happened on my phone, my sons phone as well as his tablet. All at the same time they stopped working. The only thing we can access thru the app are all the plugged in cameras no wireless.

Once the app is reinstalled it works perfectly again on all devices.

March 8, 2025 I woke up to the same issue. Nothing would work til I reinstalled the app again. Same issues on my son's phone and tablet. We reinstalled again on all devices. Everything is fine.

App Current version V3.2.2 (441)

We are both on 2 Samsung Galaxy phones and a Samsung Tablet 

What is going on? I can't reinstall this app daily. Is there a fix of some sort? Please help.

Is anyone else having issues controlling the smart devices and connecting to the doorbells with the app? 

I posted about this 2 weeks ago - a mod came over and combined my thread as well as changed the title and everything it was about. They declared it solved several times when 11 pages of responses indicates this problem is NOT fixed. 

For weeks now the Roku Smart home app crashes. It won't connect and gives various errors not just the 1003. Most times it says failed to connect. May 2024 I purchased home security, 2 Doorbell cams, 2 strip lights 4 smart bulbs 3 wired (plugged in) cameras. I already owned 3 Roku streaming devices. I've invested heavily into Roku products never had an issue until the past month, some kind of update happened making the app crash every day or every other day. The only Roku products that continue to work on the app when it crashes are the plugged in cameras. Only the wireless products are affected. 

I've given the mac addresses, I've given the make and model of my phone which is Samsung, I've given the app version 3.2.3 (448). There are no updates as suggested by a Mod. 

At first I was uninstalling and reinstalling every day. Then it began to crash every other day and I figured out that I could log out, wait for the security code to be texted and log back in. It will work for about 2 days or less before I have to repeat this process. When I'm not home this is very frustrating as family member has to contact me for a security code to log in on his phone and tablet.

This means I have to generate 3 codes every day/2 days for the 2 Samsung phones and 1 samsung tablet. I am being charged for the service for home security. There is no way to turn off the required codes to log in. 

Do not combine my thread with others, don't respond this issue is resolved when people are clearly telling you it is not. This is poor customer service.

ROKU you broke the app now fix it. Otherwise it appears you have ripped me off in less than a year on a lot of expensive products with a useless app and charging me for a service I can't seem to use frequently.

Many have given up out of frustration and went to other products. I refuse to do this as I've spent a great deal of money on your products. Fix your app. Its on your end and 1000s of us are experiencing this daily.

NOT FIXED AT ALL. The only workaround is uninstall and reinstall the app. How convenient is that? 

The error code is 1003 or 1002, it's different each time. I can log out and back in and it will work for a few hours only.  This is ridiculous,  it has been weeks since it worked properly. Is there a way to roll back our apps to the previous version? 

Absolutely awful! If the issue isn't fixed by the time I need to renew my subscription in April, I won't be. I had to Uninstall and reinstall it three times today. Called customer service and as usual they are of no help. Would never recommend to anyone and if I still had the option to get my money back I would. 

I have uninstall and reinstall the smart home app every 3 days just to see my live feed. I'm not going to be paying for it if this keeps happening. Everything is up to date. I have also rest set my wifi router and modem and still getting the same error code. 

Still experiencing error code 1003 issues having installed version 3.2.3.448 of the smart home app.  Information requested is listed below.

Device info:  MAC address is 7C67AB678CD8    Firmware version will not display.

Phone:  Motorola Moto g power Andrfoid OS version 11

Router:  Linksys model WRT3200ACM

Log ID:  App didn't support reporting an issue through ROKU support selection.

Version 3.2.3.4 is not working either.  I can uninstall and reinstall and it works temporarily then goes right back.  Have the new Motorola edge.  Please fix or we will have to leave ruku