Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
14 days ago
Solved

[Solved] Disney+ Crashing to Home Screen

Hey everyone,

Some users were recently having trouble logging into the Disney+ app on Roku devices.

Status Update (6/20): We believe the issue has been resolved.

If you're still running into problems, please let us know so we can take a closer look.

Thanks for sticking with us and for being part of the Roku community!

Happy Streaming! 💜  
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    4 days ago

    Hey everyone — just a quick update!

    Some users were recently having trouble logging into the Disney+ app on Roku devices. As of today (6/20), we believe the issue has been resolved.

    If you're still running into problems, please let us know so we can take a closer look.

    Happy Streaming! 💜  
    Roku Community Team

15 Replies

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  • panolan181's avatar
    panolan181
    Reel Rookie
    18 days ago

    So about two days ago, I was able to access Disney+ on my Roku TV and now I can no longer access it. It never even loads up, starts to load and then goes Right  back to the main screen. I’ve done all the usual tricks turning TV off, restarting it, deleting the app reinstalling it and it doesn’t seem to work. I have even unplugged the TV and WiFi router and reset both. Nothing has resolved the issue. Everything else works normally though. Please help. 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      18 days ago

      Hey panolan181​,

      Thanks for flagging this issue!

      I understand that you're experiencing difficulties with Disney+. Is this issue also happening with other apps or specific to a particular show?

      In the meantime, please try to update the Disney+ app.

      I look forward to your response!

      Roku Community Team

      • panolan181's avatar
        panolan181
        Reel Rookie
        17 days ago

        The issue is only with Disney +. All other streaming apps appear to be working.

        I tried updating Disney +, I have tried deleting it and reinstalling it. I have power cycled the TV and my WiFi router. None of those have fixed the issue. 

        Please let me know what else I can try to resolve this issue. 

    • PeteOfPetes's avatar
      PeteOfPetes
      Newbie
      17 days ago

      We are having the same issue. Kicks right back to home screen. Uninstalled app, restart, and reinstalled doesn't help. It works on my TCL running roku but not on my roku tv

      • venezim's avatar
        venezim
        Binge Watcher
        16 days ago

        Same here, uninstalled, restarted, reinstalled, restarted. Always crashes back to home screen before even showing the profile chooser.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      14 days ago

      Hi PeteOfPetes​,

      Thanks for keeping us posted!

      We want to gather more information about your issue with the Disney+ app. We appreciate the troubleshooting steps you have taken so far. Could you provide the following information that RokuTakashi​ mentioned above?

      Can't wait to hear back from you.

      Roku Community Team

  • Bairstrow22's avatar
    Bairstrow22
    Reel Rookie
    5 days ago

    <!-- Experiencing the same issue with Disney+ crashing to the Roku home screen right after launch. Device info has been sent as requested. Hoping for a quick fix. -->

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    4 days ago

    Hey everyone — just a quick update!

    Some users were recently having trouble logging into the Disney+ app on Roku devices. As of today (6/20), we believe the issue has been resolved.

    If you're still running into problems, please let us know so we can take a closer look.

    Happy Streaming! 💜  
    Roku Community Team