Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Disney+ Crashing to Home Screen

Hey everyone, Some users were recently having trouble logging into the Disney+ app on Roku devices. Status Update (6/20): We believe the issue has been resolved. If you're still running into pr...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone — just a quick update!

    Some users were recently having trouble logging into the Disney+ app on Roku devices. As of today (6/20), we believe the issue has been resolved.

    If you're still running into problems, please let us know so we can take a closer look.

    Happy Streaming! đź’ś  
    Roku Community Team

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
4 months ago

Hey panolan181​,

Thanks for flagging this issue!

I understand that you're experiencing difficulties with Disney+. Is this issue also happening with other apps or specific to a particular show?

In the meantime, please try to update the Disney+ app.

I look forward to your response!

Roku Community Team

panolan181's avatar
panolan181
Reel Rookie
4 months ago

The issue is only with Disney +. All other streaming apps appear to be working.

I tried updating Disney +, I have tried deleting it and reinstalling it. I have power cycled the TV and my WiFi router. None of those have fixed the issue. 

Please let me know what else I can try to resolve this issue. 

  • venezim's avatar
    venezim
    Binge Watcher
    4 months ago

    I am having the same issue on my TCL 65R648.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      4 months ago

      Hi, panolan181​ venezim​ PeteOfPetes​ 

      Thanks for the post.

      Our team would like to proceed with reviewing this issue further, and we need your help to progress with an investigation.

      Can you share the details below?

      • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • App build version (This can be found by selecting the app on the Home screen and pressing the * button).


      Keep us posted along with the requested information.

      Thanks,

      Roku Community Team

      • venezim's avatar
        venezim
        Binge Watcher
        4 months ago

        Model: E102X - Roku TV

        Serial number: X00600WYLTXE (S09FY15LTXE)

        Software version: 13.1.4 build 1514-AH

        GC version: 12.6.32

        Timestamp: 2025-06-08T23:28:09Z

        Please use issue ID XE-228-928 to report the current issue.

        TCL model 65R648

        Hardware ID E102X

        Disney Plus Version 1.51 build 2025052200