Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Disney+ Crashing to Home Screen

Hey everyone, Some users were recently having trouble logging into the Disney+ app on Roku devices. Status Update (6/20): We believe the issue has been resolved. If you're still running into pr...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone — just a quick update!

    Some users were recently having trouble logging into the Disney+ app on Roku devices. As of today (6/20), we believe the issue has been resolved.

    If you're still running into problems, please let us know so we can take a closer look.

    Happy Streaming! đź’ś  
    Roku Community Team

panolan181's avatar
panolan181
Reel Rookie
4 months ago

So about two days ago, I was able to access Disney+ on my Roku TV and now I can no longer access it. It never even loads up, starts to load and then goes Right  back to the main screen. I’ve done all the usual tricks turning TV off, restarting it, deleting the app reinstalling it and it doesn’t seem to work. I have even unplugged the TV and WiFi router and reset both. Nothing has resolved the issue. Everything else works normally though. Please help. 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Hey panolan181​,

    Thanks for flagging this issue!

    I understand that you're experiencing difficulties with Disney+. Is this issue also happening with other apps or specific to a particular show?

    In the meantime, please try to update the Disney+ app.

    I look forward to your response!

    Roku Community Team

    • panolan181's avatar
      panolan181
      Reel Rookie
      4 months ago

      The issue is only with Disney +. All other streaming apps appear to be working.

      I tried updating Disney +, I have tried deleting it and reinstalling it. I have power cycled the TV and my WiFi router. None of those have fixed the issue. 

      Please let me know what else I can try to resolve this issue. 

      • venezim's avatar
        venezim
        Binge Watcher
        4 months ago

        I am having the same issue on my TCL 65R648.

  • PeteOfPetes's avatar
    PeteOfPetes
    Newbie
    4 months ago

    We are having the same issue. Kicks right back to home screen. Uninstalled app, restart, and reinstalled doesn't help. It works on my TCL running roku but not on my roku tv

    • venezim's avatar
      venezim
      Binge Watcher
      4 months ago

      Same here, uninstalled, restarted, reinstalled, restarted. Always crashes back to home screen before even showing the profile chooser.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        3 months ago

        HeyPeteOfPetes​,

         I appreciate your effort in trying to resolve this issue. I've sent it to the team so they can investigate it further. I appreciate your patience and understanding while we sort this out.

        Cheer,
        Roku Community Team

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hi PeteOfPetes​,

    Thanks for keeping us posted!

    We want to gather more information about your issue with the Disney+ app. We appreciate the troubleshooting steps you have taken so far. Could you provide the following information that RokuTakashi​ mentioned above?

    Can't wait to hear back from you.

    Roku Community Team