Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow these steps to restart: Press Home on your Roku remote Scroll and select Settings Select System Select Power (If you don’t see this, skip to the next step) Select System restart After the reboot, the back button should work again. If it doesn’t, let us know!Thank you,MaryRoku Community Team

Hello,The back button that allows users to toggle between two channels stopped working on all of our Roku devices (5+ devices in same house). I suspect a faulty firmware update. I have reset the Roku receiver (unplugged for 60 seconds) and replaced the batteries in the remote control - but that solution did not work. I would appreciate any help.

My back button on my Roku is not working. It is not working on the remote that came with the Roku and it also doesn't work when I try to use the remote with my phone using the Roku app. All other buttons on the remote are working. I have already tried a system reset.

I updated my Roku today August 27th 2025 and now if I'm inside of an app playing a movie and I hit the back button nothing happens. So I have no way to exit that movie.

Adding the growing pile. Definitely agree that this is related to a recent update. Had some issues with my Roku earlier today. Up until that point it had been working without any issues. Ended up performing a factory reset and initially after restoring all settings and apps it seemed to be functioning as expected until several hours later when in the HBO Max app I attempted to use the back button as I normally would and nothing. Thought the issue was just with the HBO Max app, but also noticed the same behavior with Hulu and Disney, yet it works fine in both the Netflix and Prime Video apps. Also it works intermittently on the Home screen. Been in IT for over 30+ years and if I ever rolled out updates that either broke a system(s) or did not have the capability to roll the updates back in the event of an issue(s) I would have lost my job a long time ago. Have to do better Roku.

From user Antharian on another thread ("Known Issues"):Further testing shows that if you enter the app via the "Search" menu area, the back button will work. This leads me to believe they published content to the "Home" Content Well that broke things.For this to work, the "Back" button must be functioning; Hit the "Home" button, then navigate to the "Search" menu, and find the app you want to run. It should function until they get this resolved.

[Solved] Back button on Roku not working

327 Replies

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BDR518
Newbie
7 days ago
I have done the suggested fix three times. To of no avail
edwarddrago
Newbie
7 days ago
It's not working it's very aggravating why i'm having this problem with your system
- RokuEmmanuel-D
  Community Moderator
  6 days ago
  Hey, edwarddrago and BDR518!
  
  I understand it's still persisting after the restart. To help us look into this further, can you please share the following details requested here?
  
  Let us know when you can!
  
  Roku Community Team
1776
Channel Surfer
7 days ago
Tonight the back button on all of my remotes started working again. Roku was acting strange - everything was loading very slowly. I shut it down and back on again and the home screen loaded and when I started a channel that loaded right up - just before that before I shut it down channels were not loading - and the back button still was not working. Then I tried the back button and it worked just as it should. I checked other Rokus in the house and now the back buttons work. All I can figure is that some update was loading when I first started to fix the back button problem and was interfering with the channels loading. As long as it is working again - I am happy!
PissedOFF
Reel Rookie
6 days ago
Hey Roku support!!!!! It is still not fixed!!!!! The Roku in my bedroom works perfectly fine my other one in my living room still will not work. Have done everything you have said even checked for another update this morning and guess what it’s still not working. Why haven’t you fix this yet?
- RokuEmmanuel-D
  Community Moderator
  6 days ago
  Hey! PissedOFF
  
  Sorry to hear it's still not working. To help us narrow things down, can you please try using the Roku Mobile app and see if you can press the Back button from there?
  
  Let us know what you find out!
  
  Roku Community Team
  - PissedOFF
    Reel Rookie
    6 days ago
    That’s what I’m using. It works fine on my IPhone.

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[Solved] Back button on Roku not working

327 Replies

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