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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 days ago

[Solved] Back button on Roku not working

Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow ...
Fixed
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 days ago

Hey! PissedOFF​

Sorry to hear it's still not working. To help us narrow things down, can you please try using the Roku Mobile app and see if you can press the Back button from there?

Let us know what you find out!

Roku Community Team

PissedOFF's avatar
PissedOFF
Channel Surfer
9 days ago

That’s what I’m using. It works fine on my IPhone. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 days ago

    Thanks for confirming that, PissedOFF​!

    I see that you're using the Roku app. Do you have a physical Roku remote? If so, have you tried using it and see if the issue persists?

    Roku Community Team

    • PissedOFF's avatar
      PissedOFF
      Channel Surfer
      9 days ago

      Yes, I have the remote, but it does not work anymore and I’ve changed the batteries three times

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 days ago

        Thanks for the extra details! PissedOFF​!

        Could you share the device details here so we can investigate this further?

        Here is the link for the requested info.

        Thanks again for your help!

        Roku Community Team

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