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HisenseUserN's avatar
HisenseUserN
Channel Surfer
6 months ago

Re: [Under Investigation] Audio Issues on Hisense Roku TV After Update

I have a 58” Hisense Roku television and the latest update is doing some very odd things to the sound on all content.  The local news runs some music under their stories sometimes and the new software makes that background music extremely loud and harsh while not changing voice content.  This happens on all streaming content with no way to stop it.  Commercial music blares now too.  Put it back the way it was before please.  This update is terrible. The sound processing algorithm was better before.

Software version: 14.5.4

Build: 5944

13 Replies

  • Kandygrrl's avatar
    Kandygrrl
    Newbie
    6 months ago

    My parents have the exact same problem for several days now.  Watching a sporting event is awful because you hear all the crowd noise and barely anything from the announcers.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi Kandygrrl and HisenseUserN,

      Thanks for posting!

      To investigate the issue further, please provide the following information posted in this thread by our moderator.

      Looking forward to your response.

      Roku Community Team

      • HisenseUserN's avatar
        HisenseUserN
        Channel Surfer
        6 months ago

        What information are you asking for?  There’s nothing listed.

  • Terryasa's avatar
    Terryasa
    Channel Surfer
    6 months ago

    We are having the same Issue, exact same hisense 58” tv. Please resolve soon.

  • RokuMoose's avatar
    RokuMoose
    Newbie
    5 months ago

    I am also having this exact issue with the 58" Hisense Roku TV

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hey, RokuMoose​.

      Thanks for chiming in!

      Have you tried doing a software update on your TV as stated in this thread? If so, and the issue still persists, can you share the latest software build/version of the Roku TV so we can take a look?

      We'll wait for your prompt response!

      Roku Community Team

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