My Hisense TV updated to Software Version 14.5.4 Build 5944 3 days ago. Now the sound while watching TV needs to be turned up past 60 in order to hear it. This makes the sound of the click on menu items or apps really loud and the lead in to some apps just blasts out but all the shows we try to watch have no volume.
I have a 58” Hisense Roku television and the latest update is doing some very odd things to the sound on all content. The local news runs some music under their stories sometimes and the new software makes that background music extremely loud and harsh while not changing voice content. This happens on all streaming content with no way to stop it. Commercial music blares now too. Put it back the way it was before please. This update is terrible. The sound processing algorithm was better before.
Software version: 14.5.4
Build: 5944
My parents have the exact same problem for several days now. Watching a sporting event is awful because you hear all the crowd noise and barely anything from the announcers.
Hi Kandygrrl and HisenseUserN,
Thanks for posting!
To investigate the issue further, please provide the following information posted in this thread by our moderator.
Looking forward to your response.
Roku Community Team
What information are you asking for? There’s nothing listed.
We are having the same Issue, exact same hisense 58” tv. Please resolve soon.
I am also having this exact issue with the 58" Hisense Roku TV
Hey, RokuMoose.
Thanks for chiming in!
Have you tried doing a software update on your TV as stated in this thread? If so, and the issue still persists, can you share the latest software build/version of the Roku TV so we can take a look?
We'll wait for your prompt response!
Roku Community Team
