Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago

[Under Investigation] Audio Issues on Hisense Roku TV After Update

Hi everyone, We’ve received reports about audio issues on Roku TVs after the recent software update. Status Update 5/16: Our team is aware of the issue and is currently working on a fix. In the...
Under Investigation
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi Kandygrrl and HisenseUserN,

Thanks for posting!

To investigate the issue further, please provide the following information posted in this thread by our moderator.

Looking forward to your response.

Roku Community Team

HisenseUserN's avatar
HisenseUserN
Channel Surfer
6 months ago

What information are you asking for?  There’s nothing listed.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    HisenseUserN,

    In case you haven't seen the requested information in this thread, here are the details we need to help us investigate the issue further.

    • Does the issue occur with any apps?
    • Make and model of any external audio device connected to the TV (if applicable)
    • Tracker ID, Software version, and build (press Home 5x and Back 5x)

    Keep us posted.

    Roku Community Team

    • HisenseUserN's avatar
      HisenseUserN
      Channel Surfer
      6 months ago

      Roku device model: 6series-58

      Hardware ID: L203x

      serial number: x03500d3pmga

      device ID: s139y443pmga

      Software version: 14.5.4

      Build: 5944-he

      tracker ID ga-185-412

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        HisenseUserN,

        Thanks for providing the requested info. We have forwarded it to our team for review.

        Do you have an external audio device connected to your Hisense Roku TV? If so, what is its make and model?

        We're looking into it.

        Roku Community Team

    • calamityjess's avatar
      calamityjess
      Newbie
      6 months ago

      Same issue. Music and background noiseoverly loud, speaking and dialog extremely muted with all streaming apps.

      No audio hardware connected. 

      Model: L203X-ROKU TV

      Software Version: 14.5.4 * build 5944-he

      ID D8-188-113

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