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  2. Tag: Features
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  • stevecon's avatar

    Roku device audio sync issues

    I have multiple Roku device; TVs, "Ultimate" STB streamers, sticks - you name it; going back to composite A/V output. I now have and use ONLY High Def / 4K devices and TVs from Roku now. Originally, I had "purple screen - HDCP erros" between the Roku Ultra and an expensive LG OLED TV that required disconnecting HDMI cables, swapping them, the ports I used, and powering off equipment - until I gave up and called for a replacement "Ultra" STB. Roku relectantly replaced it - only to have the same problems (which I suspect they know about). I eventualy gave up on the Ultra insisting that I get my exercise every night doing this nonsense and decided that a 4K Streaming Stick would eliminate the need for multiple HDMI cables that Roku Support suggested I change out. The stick solved the HDCP issues; however the Audio Sync issues became the concern - and has been / still is present on EACH and EVERY Roku streamer / device / TV. Roku Support plays the same response to everyone: "What is the model, serial number, blah, blah, blah.." I haven't seen anyone say their problem has been fixed - instead, they just stop posting and complaining because they've come to realize that Roku doesnt have a permanent, workable fix! News flash - these same problems exist for Chromcast and Fire TV too. The "button push combination" on the remote is the best you can hope for as far as a fix is concerned; just be prepared to do it every night at least once every night. The procedure is below: Press the Home button on your Roku remote. Wait a few seconds, then press the following buttons in the exact order shown below, without pausing between buttons. 1 Press the Home button 5 times 2 Press the Up button 1 time 3 Press the Rewind button 2 times 4 Press the Fast Forward button 2 times Your Roku will be unresponsive and reboot. Audio sync should be better / fixed. Roku Support strings evetyone along by suggesting there is a fix - but they need 'more information" (a.k.a. time) to have their engineers look at YOUR problem (it is unique - no one else is having your problem!). They do this until the warranty return window for the streamer / device / TV has closed. Roku has been doing this for YEARS and it has likely become part of its mission statement. Its frustrating but it is what it is.
    Solved
    stevecon
    2 years agoPlace DiscussionsDiscussions
    44KViews
    8likes
    45Comments
  • MomBomb's avatar

    Are You Still Watching? - How can I stream longer than 4 hours on Roku TV?

    I bought a Roku TV. However, we sleep with the tv on. The Roku and all apps beg the question “Are you still watching?” after 4 hours. When it shuts off.. I wake up. How do I disable this feature? Youtube seems to be the only app that doesn’t do this. I’m wanting to stream ATTNow, Prime, or Netflix. Please help.
    Solved
    MomBomb
    7 years agoPlace TVs & playersTVs & players
    114KViews
    8likes
    103Comments
  • emikoala's avatar

    Request for Roku to not exit the app when pressing Play

    Please, I'm so fed up with coming back to my RokuTV after pausing it, hitting Play/Pause on the remote to resume play, and instead, without any prompt to confirm that I actually want to exit my program, the app I'm using is forced close and I'm dumped on the home screen and asked to enter my pin to add some channel I don't want to add. Why does Play/Pause function as the Pause button when I'm watching TV, but as the "click ad" button when my TV is paused, while the OK is button is normally the "click something" button but when I'm on pause becomes the Play button? Why can't Play/Pause just always be Play/Pause and use the OK button to click on screensaver ads? Also, why do I get a timed prompt to cancel if I click the Netflix button on my remote, or use a voice command to request a different app, but clicking on an ad while my TV is paused can eject me from my current app with no confirmation required? The unintuitive reversal of expected button functions wouldn't be nearly so bad if I could at least cancel these accidentally ad clicks before it closes the app I was using. Please, please, I am begging you to do something about this. Make the Play/Pause button only Play and Pause.
    Solved
    emikoala
    2 years agoPlace TVs & playersTVs & players
    1.5KViews
    3likes
    1Comment
  • grancie's avatar

    No Bluetooth headphone option for TCL Roku TV.

    I have the same problem with my Roku TV. There’s an icon showing a group of audio outputs including headphones, but in the menu there is no headphone option, even though there IS a wireless speaker option, which means to me that it is bluetooth capable.
    Solved
    grancie
    2 years agoPlace TVs & playersTVs & players
    29KViews
    2likes
    10Comments
  • ShaneBender's avatar

    audio stuttering using usb stick for live tv pause

    Roku customer service is tge worst. They act like they are trying to help but, never follow up like that say they will. I've been dealing almost 2 months with there bs
    ShaneBender
    2 years agoPlace TVs & playersTVs & players
    1.3KViews
    1like
    8Comments
  • esj0215's avatar

    Auto Brightness Not Working when Powering On

    Hello. Lately (possibly since the last software update on 1/13), My TV (Roku Pro Series 65") goes to full brightness when powered on. Auto Brightness doesn't engage. The only fix that works for me is to perform a System Restart. Once I do the restart, auto brightness kicks in and everything is normal. By default, I always keep Auto Brightness on. This has only been an issue recently. I've had the TV since December 2024. This issue is occuring every time I power the TV off, then on again. Current software version is 14.1.4, Build 7709.
    Solved
    esj0215
    9 months agoPlace TVs & playersTVs & players
    1.5KViews
    1like
    41Comments