Wi-Fi & connectivity

[Jan_K]

when I do a search for wireless it is picking up an old router name,  everything has been working for months.  then it just stopped,  everything is working on other tv's.  basically its trying to connect to the old router, that is not even in the house.  the new router does not show on the search?

[RokuTakashi · Accepted solution]

Hi, @Jan_K 

Greetings, and welcome to the Roku Community.

We understand the issue you are experiencing regarding the connection of your Roku no detecting your current router, and we're here to help you in resolving this issue. In this matter, we recommend performing a series of troubleshooting steps in order to fix the problem. Please follow the instructions below:

Restart your Roku

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Restart your network connection

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

Once all of the steps mentioned above have been performed, please check if you notice any improvements. Let us know how it goes.

Best wishes,
Kash