@TonyMaiello, if you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Yea it’s set to that already SMH
For the past 4 days neither of my devices will connect to my wifi. It sees the wifi, shows the strength as "excellent" but won't connect. I've disconnected them, restarted them, restarted my modem and nothing. I bought 5 rokus for Christmas presents and will be returning them tomorrow.
Hey @ladesmond
We're sorry to hear about the issue you're experiencing.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet
Furthermore, if the affected devices are Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Please keep us posted!
All the best,
Kariza
@ladesmond, if you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Hi everyone,
Thanks for the posts.
As previously stated, in order for us to better understand the issue you are experiencing, we will need more detailed information about the issue you are seeing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-when did this issue start to occur
With more specific information, we will be able to assist you further.
Thanks,
Danny
Hi I can't connect to wireless internet??