@st8
What is the model number of the Roku device. (either look for sticker on device or on the box since you cannot get through setup).
Also, try plugging the device into wall power if you are currently plugged into the TV USB power port.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941