Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

roku remote and dievice wont connect

plug my roku into tv,,mot smart tv...and it comes on and is blinking blue.. but will not connect tpo my remote at all i cant getpast lets get started screen. my remote wont work. i have new batteries and i have reset device. theremote does not reset


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Community Streaming Expert

Re: roku remote and dievice wont connect


What is the model number of the Roku device. (either look for sticker on device or on the box since you cannot get through setup).

Also, try plugging the device into wall power if you are currently plugged into the TV USB power port.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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