Wi-Fi & connectivity

[judeer]

I have a TCL Alto 8+ soundbar and a TCL 55R617 TV. Whenever the "Wifi not connected" message pops up, which is like every 30 seconds or so, there is a brief audio glitch that is driving me crazy, like the sound clips for half a second. I would prefer to disable the wifi entirely if possible and get rid of the message for good but there is nothing in the instructions on how to do so, just how to connect. I have previously connected it to my Alexa but I don't bother connecting anymore because I find no use for it. Does anyone have any advice or ideas?

[RokuArjiemar · Accepted solution]

Hello! @judeer,

Thank you for your post in the Roku Community!

We appreciate you contacting us regarding your Roku TV repeatedly disconnecting from your WiFi. We're pleased to offer our assistance.

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. You can perform a Network Connection Reset on your Roku device by going to Settings> Advanced system settings > Network connection reset > Reset connection.
   • Note: Before doing make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

If the issue persists, we recommend performing a manual factory reset.

Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar