Wi-Fi & connectivity

[KahluaKat]

So many of us reporting the same issue yet the problem is always suggested to be the extender - many of which are different. The common denominator is the roku device, not the extenders. I’m still having this issue and subscribed still hoping a solution will be surfaced. 

[RokuDanny-R]

@KahluaKat

Thanks for the post.

If you are able to connect to the wireless router, but not able to connect to the wireless extender, then the issue would appear to be the wireless extender and not the actual Roku device. Have you already tried contacting the wireless extender Support to see what insight they can provide?

Please keep us posted what you find out.

Thanks,
Danny

[gsva]

Thanks - I really don’t believe this is the problem. My extender is working with every single wifi device I have flawlessly - except the Roku. Also looks like others are reporting the same problem. Seems to be a Roku issue. 

[jmenglish27]

Same here.  Three Rokus, even of different ages and models, in the vicinity of my extender (TP Link RE150), and they're the only three devices that won't connect.  Every other device connects to the extender and works flawlessly.  The Rokus attempt to connect and cannot.  This is a system-wide Roku issue.

[Michelle3]

The connection issues cannot occur due to the ages of the devices, and it’s not a system-wide issue because I do not have this issue as of right now.

~ Jordan

[OwnerofDevices]

I was living in a house until very recently that I was using a Xfinity WiFi extender to connect my 3 Roku TVs and a soundbar without any issues at all. I have since moved and I am back with Verizon fios as my internet and TV service. I don't have a need for a wifi extender anymore. If someone's ISP is Xfinity I recommend getting your extenders from Xfinity.

[Dkcap32]

Have you read through all the comments? This seems to be specific to Roku,  as many have different extenders and are having the same issues.  I’m on this forum today because I also just got a TPlink extender.  Everything connects to it wonderfully EXCEPT my TCL roku tv.

[Dkcap32]

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@RokuDanny-R wrote:

@KahluaKat

Thanks for the post.

If you are able to connect to the wireless router, but not able to connect to the wireless extender, then the issue would appear to be the wireless extender and not the actual Roku device. Have you already tried contacting the wireless extender Support to see what insight they can provide?

Please keep us posted what you find out.

Thanks,
Danny

---

Have you read through all the comments? This seems to be specific to Roku,  as many have different extenders and are having the same issues.  I’m on this forum today because I also just got a TPlink extender.  Everything connects to it wonderfully EXCEPT my TCL roku tv.

[OwnerofDevices]

I was living in a house until very recently that I was using a Xfinity WiFi extender to connect my 3 Roku TVs and a soundbar without any issues at all. I have since moved and I am back with Verizon fios as my internet and TV service. I don't have a need for a wifi extender anymore. If someone's ISP is Xfinity I recommend getting your extenders from Xfinity.

[RokuNimfa-C]

Hi @Dkcap32, 

Thanks for reaching out. 

We're here to help you connect your Roku TV to the network. Do you receive an error message when connecting to your wireless extender? If possible, have you tried to connect your Roku TV using a wired connection to the network extender? Could you try to connect the Roku TV to another network and see if there's a difference to isolate the issue? 

Keep us posted on what you find out. 


Regards,
Nimfa