Wi-Fi & connectivity

[Alygator44]

I’ve read other’s posts about this topic. I’ve tried everything to try to connect to the wireless internet and we keep getting the error code 014.30. I even factory reset the device and it didn’t work. 

[AvsGunnar]

@Alygator44 

If you are receiving error code 14.30 or 14.40 error code and have a cable ISP gateway (Xfinity/Comcast, Cox, or AT&T) gateway), recent firmware updates to these routers over the past months have caused connection and streaming issues with Roku 2.4ghz-only devices. (Roku Express 3930/3931/LE and Roku Premiere 3920/3921).

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The initial troubleshooting step is to verify that [ b/g/n ] Wireless Mode or Protocol is Enabled in your gateway's (router) wireless settings under the 2.4 ghz band.

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Restart both your Router and Roku devices(s) after making the above changes.

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Instructions for Changing the Router/Gateway Mode Settings….

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

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Feel free to post an update or if the above is not applicable.  Include Roku model number, router model number and ISP.

[Alygator44]

Thank you for the quick response! Would a similar situation happen with a spectrum router? I attempted to look up how to change that setting however I cannot find it. Let me know if there’s a guide on how to change the gateway mode on a spectrum router.

[AvsGunnar]

@Alygator44 

There have been a few postings that Spectrum/Charter routers also experienced a similar issue. (depending on router model number like the ArrisTG1682) since a firmware issue.

Most of the Spectrum routers currently are locked down so users may not be able to make these changes themselves with Spectrum.  If you are able to, you may be able to use the My Spectrum app. (https://www.spectrum.com/apps).

Otherwise, older models were able to login to the user GUI by going to a web browser and typing in the router IP address. (Defaults for Spectrum was 192.168.0.1) Default credentials are admin (username) and password (password). If able to gain access, the mode setting is located under the Wireless tab along the top.

If you cannot see the option to change (or is greyed out), then need to call the ISP and have them make this change for you.  Make sure they also haven't disabled your 2.4 ghz capability as well.

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You can also try connecting to a mobile hotspot if available to you to see if you can complete the setup of your Roku and see if that gets you out of being stuck.  Try to select the 2.4ghz band on the hotspot as well.

Assuming for the above that your model is 2.4 ghz only.  If you can post your Roku model number, may be other things to consider as well.