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Help with my problems Roku No Signal

My model is 3930RW - Roku Express. Software Version 11.0.0 Buid 4193-AE

Rpku worked fine for about 3 years. Last 2 weeks it would work fine but sometimes would lose signal out of nowhere and stay there at No Signal, then come back after few minutes. This became more often as time went on and now it's just no signal at all. The Roku light still on but when I press buttons it does not flick like it used to, its just solid

I tried two TVs same thing, I bought new HDMI cable same thing, tried unplug replug wait 10 mins etc.

Anything else I should try?

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Roku Guru

Re: Help with my problems Roku No Signal

Hey @prash001

Thanks for reaching out here in the Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes.

All the best,

Kariza D.
Roku Forum Moderator
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