Wi-Fi & connectivity

[rhlovic]

I have roku on 3 tvs. Two of them connect to the internet automatically when I turn them on and stay connected.

For the 3rd tv, I have to manually establish the wireless connection almost every time I turn it on. When I do that, it says I have an excellent signal. The tv then stays on and I do not lose the wireless connection.

Any ideas?

[RokuJechealR]

Hi @rhlovic,

Thanks for the first post to the Roku Community!

We understand you're having trouble establishing a network connection on one of your Roku devices. We are interested in learning more about the problem you are experiencing. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you encountering any error codes or messages? What troubleshooting steps have you taken so far to resolve the issue? In addition, who is your internet service provider?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

[rhlovic]

I have all Samsung Smart Tvs. I use a RoKu Streaming Stick 4K on each of the 3 tvs.

I have not taken any troubleshooting steps yet other than this post. I do not receive any error codes or messages and ATT is my internet provider.

Again, the only issue I have is on only one of the tvs and that's when I first turn it on. It requires me to manually go thru the steps to connect to the wireless. Once there, it stays connected to the internet.

When I do connect to the internet on the problem tv, it shows that I have an excellent signal.\

Lastly, this problem did not exist in the first several weeks after I installed the RoKu. But now, virtually 9 ou 10 times when I first turn it on.

[RokuJechealR · Accepted solution]

Thanks for the response, @rhlovic,

We appreciate you providing more details on the issue you've been experiencing. Let's try these quick steps by navigating to Settings > Advanced system settings > Network connection reset > Reset connection. Also, make sure to restart your router and then try to reconnect your device.

Please let us know if this works for you.

All the best,
Chel

[rhlovic]

Thanks. I will do that and let you know in several days if it worked.

[mdj2]

I am having the exact same problem as @rhlovic.

I am unable to perform the suggested reset because when Roku is not connected, the remote control will not perform any function except turning the TV on/off and adjusting the volume.  How do you navigate on Roku is it is not connected...

[RokuJechealR]

Hi @mdj2,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been facing with your Roku device. We'd like to take action on this, but we need more details to see if there are any options we can investigate further.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you notice the issue occur?
• Are you encountering any error codes or messages?
• Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel