Wi-Fi & connectivity

[Becca75]

I just bought this Samsung 40" from Wal-Mart a few days ago. Set up my account and now it keeps saying I have no connection but when I go to settings and test/set up connection, I'm connected but somehow not after hitting the home button on remote. However my son's t.v. next toine is connected and watching his shows no problem?

[RokuCarly · Accepted solution]

A warm welcome here in the Roku Community, @Becca75!
It is highly appreciated that you've reached out to us for support and we'd be more than happy to further assist you in connecting your Roku streaming player to a network connection.

Before we proceed, may we know the specific model of your Roku streaming player that is connected to your Samsung TV? Or can you confirm if The Roku Channel is installed on your Samsung TV?

If this is a non-Roku device, it will be more effective if you directly reach out to your TV's manufacturer which in this case, Samsung's Customer Support for further clarification and assistance. 

We'll be looking forward to your response as we'd be more than eager to help you resolve this and get you back on streaming. 

Best regards,
Carly