Wi-Fi & connectivity

[abbeb]

hey so i have a problem I have a roku and I think someone is blocking the wifi connect. ( maybe or idk) like wifi was not working so I reset connection and tv reset and didn't work. did factory reset but wouldn't let me put my account email on there l it says no wifi and didnt load. so what do I do ??

[RokuERey]

Hey @abbeb,

A warm welcome here in the Roku Community!

We're sorry for the late response and would love to help you out about this. If you are still experiencing the issue, please share with us more information about it.

Let us know...

• Have you made some changes to your network recently?
• Is this a newly set-up device or have you been using it recently?

Please help us provide more information so that we can further look into it.

Thanks,

Rey

[Becky50]

Roku won't connect to my WiFi. I have done all the troubleshooting. It was working fine a few weeks ago. It is the same device with the same TV. my Internet has not changed. What can I do🤷🏼‍♀️...thank you.

[RokuEuniceL]

Hi @Becky50,

Greetings from the Roku Community!

We're glad to assist you with your inquiry. We'd like to know more about it so we can further assist you. Please provide us with more details.

• What troubleshooting steps have you taken so far?
• Have you tried restarting your network router?
• What error message or code are you getting after trying to connect to your network?
• Do you have cellular data, so we can try connecting your device to your hotspot?

We'll be waiting for your response.

Kind regards,

Eunice

[Tjonea]

hey so i have a problem I have a roku and I think someone is blocking the wifi connect. ( maybe or idk) like wifi was not working so I reset connection and tv reset and didn't work. did factory reset but wouldn't let me put my account email on there l it says no wifi and didnt load. so what do I do ??

[RokuERey]

Hi @Tjonea,

A warm welcome here in the Roku Community!

Thanks for reaching out about this connectivity issue. Try connecting your device to an alternative network like a mobile hotspot and see if that helps.

Thanks,
Rey

[Tjonea]

My cell scans and shows several networks but my tcl Roku tv will not scan

[Tjonea]

Forgot to mention I live in a apartment complex so there’s several Wi-Fi is it should show

[renojim · Accepted solution]

@Tjonea, do you see that note that states, "Wi-Fi hardware missing"?  It's never going to find any Wi-Fi networks.  It seems to be not uncommon on these TVs.  Something has failed within the TV.  If your TV has an Ethernet port and your router is close to your TV, you can use a wired connection.  If not, your options are limited.  If it's still under warranty, try contacting TCL.

Where can I get support for my Roku TV™? | Official Roku Support